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HR Owen’s chief executive Joe Doyle has left the company with immediate effect. The prestige auto retail group will now be run by an executive committee led by the company’s chairman Mehmet Dalman.
Citroen has announced that its DS sub-brand will be split off and marketed separately in the UK.
Renault is switching its franchised network to a market area approach and growing the number of retailers a little over two years after substantially cutting back its network.
The latest NFDA Dealer Attitude Survey has seen the overall average score fall to the lowest point for two years - in the main due to low scores for profitability and manufacturer relationships.
A host of useful, informative and serious points emerged from Aftersales in the Digital Age, the Auto Retail Network conference we held last week. However, there is one among the many raised I’d like to focus on: many retailers devote too little effort to their online aftersales offering.