Auto Retail Network
Join Us

Best Practice Archive

  • With competition in the GAP insurance market currently under the scrutiny of the FCA, it’s important not to lose sight of the positives. Firstly, let’s keep in...
  • Auto Trader is believed to be developing a search facility that will allow buyers to select cars by type as well as by make and model. The new search function...
  • The way professional sports are played and coached has changed dramatically, following the true story of baseball manager Billy Beane, a man who used data and...
  • Speaking at the NADA Convention this year, David Martin of the Mar-Kee Group and the NADA Academy’s Robert Atwood outlined ten ways to improve profitability in...
  • At the end of last year, Ford announced its latest programme for the aftermarket, Motorcraft, centring on vehicles over four years old. As an Authorised...
  • Imagine the scene. A posh office in Canary wharf. it is June 2013, the FCA has just been formed from the ashes of the OFT and the FSA, and the great and the...
  • There is little doubt, as a franchised retailer, that it is easier to offer nearly new cars up to one year old, not least because of the relatively low...
  • Good clean used car stock remains difficult to source and many dealerships – desperate to keep a full pitch – are retailing cars which really aren’t up to...
  • Mediahawk has just published a white paper with Autotrader based on a comparison of telephone calls into over 100 multi-franchise car dealerships against...
  • We are all familiar with the need for apprentice technicians, but what can we do make sure we have the right sales and support staff? There are three...
  • From 6 May this year, employees will no longer be able to take their employer to an employment tribunal without first taking part in the new, free ACAS ‘early...
  • Eastbourne Motoring Centre had its best ever retail month in March this year, and managing director Mark Lambird attributed this largely to a six-month...
  • One thing is certain in social media – nothing is certain. Just when you think you’re getting the hang of it, the gatekeepers change the rules. Twitter...
  • One lucky customer at Mercedes-Benz of Chelmsford got more than they bargained for when picking up their new car recently. Unbeknown to his wife Beverley, Paul...
  • Spire Automotive has signed up to what is claimed to be the industry’s first ever digital vehicle appraisal system – AUTOi from HPI – and is already enjoying...
  • Four Belfast students have landed paid summer work placements with the Charles Hurst group, after coming out on top in an Apprentice-style competition which...
  • Discounted MOTs attract the wrong type of customer... and fail to generate additional revenue, a new survey has indicated. An analysis of workshop data by MOT...
  • The motor retail sector had its best ever year in the Sunday Times’ Best Companies to Work For 2014 league table, with Sytner group, Swansway, Citygate...
  • The IMI is warning automotive employers not to disregard management training if they wish to reach their maximum potential. The warning comes on the back of a...
  • Parts stock turn for the average franchised dealership in 2013 was 8.01 times a year, according to ASE data, and 8.02 in 2012. ASE’s best practice benchmark is...