Implementing a winning warranty program

The phenomenal performances of our world’s top athletes and teams at the Olympic games in London are the result of regular assessments, benchmarking, and compensations based on short and longer term competitive challenges. This closely maps the approach MSX International applies to its warranty solutions for OEMs.

According to MSXI managing director UK, Iberia and Latin America Felix Serrano, the relentless scrutiny of warranty processes throughout a dealer network is a prime condition for reducing warranty waste, improving warranty process quality and ensuring customer satisfaction.

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