Online to offline, and back

As an industry we bang-on about getting a smoother transition for the customer’s online experience to the showroom experience, so I thought I’d share with you a recent online-offline purchase I endured in a different sector.

Pop-ups or cock-ups?

The ever growing trend of automotive “pop-ups” in retail malls is both a good thing and a bad thing. At its best, it shows brands are beginning to think about retailing cars rather than selling them. However, at worst it’s like me putting on a football top and thinking I am a footballer – it’s just window dressing and doesn’t (or shouldn’t) fool anyone.

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Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Reviews critical to building trust and transparency

Trust and transparency are what today’s car buyers are telling us are important to them. But what actually do we mean by trust, why is it so important, and how can automotive retailers respond?

A recent survey of car buyers, with respondents asked to rate different types of companies on the extent to which they trust them, placed automotive retailers last with a score of 7%, ranking below estate agents and bankers.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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The future of mobility: finance

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Autumn downturn has been lighter and shorter than before

As time moves forward it is becoming clearer that the impact of Brexit has yet to be felt, indeed for many there is no indication yet that it even will have an effect. With new car sales still looking to end the year on a notable positive, albeit with some assistance from the manufacturers, business for the franchised dealers has remained seasonally fraught although pre-registration has meant a mildly different focus on activity to keep stock moving.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Don't forget about tax while you're busy selling cars

By Michelle Malone, ASE

The tax framework within which the motor industry operates continues to evolve, not only in line with HMRC developments but also to reflect changes in the way we operate within the motor retail sector. Accordingly, it can make it difficult to know whether you are adhering to best practice from a tax perspective and you can often find yourself uncertain as to whether you are understating or overstating your tax liabilities. Knowing what is best tax practice is no less important to you than understanding key industry ratios. 

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Auto Retail Profit presents best practice example and case studies to help you save time and money in your business.

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Buy one, get one free

Enough time has passed since the EU referendum that the initial furore has died down, but when it comes to the economic fallout, our toes are still in the water. There remains an air of economic nervousness and it is reasonable to assume that your average consumer might be holding back on making purchases. From what we know so far, car sales are holding up relatively well; even so, the SMMT’s figures suggest the fleet sector is currently in better shape than retail, so there is cause for concern.

The Mobility Roadmap for UK Auto Retail

The rate of change in the automotive industry in recent years has been phenomenal, with everything from the way people finance their purchase to what they expect from the cars themselves radically different to just a short time ago.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Honda signals network aftersales investment

Honda claims retailers’ success at selling cars on PCP agreements together with service plans has meant that the network is in need of boosting its aftersales capacity.

Speaking to Auto Retail Bulletin at the Paris motor show, Phil Webb, Honda head of cars, explained that PCP penetration in retail sales was now running at around 80% following a two-year plan to boost customer retention.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Retailers must innovate in customer engagement

Retailers that continuously innovate in the area of customer engagement will be those that survive. Those who see customers before channels will lead. The retailers who get us talking and raising awareness of their overall brand, while moving us from one channel to another seamlessly, will be winners.

Retailers need to tie their channels together in a seamless experience. And we can learn a lot from the discount supermarkets, who prove that you can’t beat simple, focused and seamless. Let’s look at who is doing this well in the market, and what lessons can be learned.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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