Pause for thought

Are you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask?

Virtually every business will have customer service initiatives in place, many of which appear successful on paper, but do you really know what brings your customers back – and what drives the defectors away?

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Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Retailers must show PCP price of vehicles online

If automotive retailers are not showing the monthly PCP price of their stock digitally then they are missing an opportunity. The finance office needs to be online. So says Shaun Harris, sales director of Codeweavers.

Noting that affordability through increasing use of PCP and PCH finance has been central to the rise in new and used car sales, he asserts that in what might well be a tighter market, retailers can only benefit from this affordability attribute through transparent monthly pricing at the crucial point of sale – online.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Retail registrations fall another 6% in July

None of the rhetoric about ‘anticipated stability’ or ‘moderate growth’ could hide the fact that decline in retail registrations is appearing to be accelerating, falling in July by 6.1% after the 4.5% fall in June.

A turnaround in business registrations (up 1.9% compared with the 25% drop in June) and a 5% increase in fleet registrations combined to counteract the retail fall, giving an overall increase of 0.1%, but the weakness of retail activity will clearly be a concern.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Removing friction points is the key to converting opportunities

Consumers interact with automotive retailers in what Google describes as a series of ‘moments’ – critical touchpoints in the buying journey. Making these interactions friction-free holds the key to maximising sales and aftersales revenue.

When Google talks about friction, it is referring to the little obstacles or difficulties that might stall the car buying journey or irritate customers looking for aftersales support, with the end result being that they don’t purchase, don’t book or turn elsewhere.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Agenda 24 July 2016

More servicing, fewer repairs

The forces driving the retail market for servicing and repairs are complex, but the most recent prime mover was the 2008/2009 recession and how this impacted on new and used car sales and the car parc age profile. While the recovery from the recession has been weak and prolonged, new car sales accelerated from 2012, and 2015 was an all-time record for registrations.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Auto retail shares in Brexit hit and run as markets panic

Is the world ending? Or is it just the end of an era and, potentially, the beginning of a new, exciting world order? Whichever your perspective, it seems Britain’s historic vote to become the first member state to give notice on membership of the European Union caught investors – and politicians (even the leave campaigners) –  off guard and set in motion a series of seismic aftershocks in Westminster and the global financial markets.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Retailers increasingly concerned about new car sales targets

Over 85% of automotive retailers believe the economy will be flat or down for the next six months, driving market conditions where 95% of retailers expect forced registrations to be up for the remainder of the year. No automotive retailers expect profitability to be up through the last six months of 2016.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Economic shock could impact retail demand

The automotive retail sector has come under severe pressure following the Brexit vote with investors clearly pricing in distressed economic scenarios with share prices falling between 15% and 51% across the sector. Zeus Capital believes the dealer groups are better businesses this time around, albeit the uncertainty in the economy is likely to adversely impact both new and used car sales.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

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Used car performance is encouraging post-Brexit

Since the economic downturn of 2008 and subsequent world recession, the UK motor industry has been through a torrid period of rapid decline followed by recovery, a second dip and then gradual improvement. This has been experienced from a new and used car perspective and driven by new car registrations of the like we have never seen before resulting in a new car market of just over 2.6 million cars in 2015.

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Subscribe to Auto Retail Bulletin now for only £245 per year to carry on reading this article and receive a monthly print copy of Auto Retail Bulletin magazine. Remember, every new subscription comes with a 90-day money back guarantee if you're not completely satisfied.

Auto Retail Bulletin presents strategic advice and analysis for senior executives and auto retail business owners. It helps you run your business successfully and takes away the information overload.

New subscribers receive a copy of the publication delivered directly to you each month, full access to all Auto Retail Bulletin content on our website plus a third off all other Auto Retail Network publications and events.

Subscribe online here or give us a call on 01572 336 600 during working hours. Alternatively, leave your details and we'll contact you as soon as possible to arrange your subscription.

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