Details

Aftersales is the most profitable sector in franchised auto retailing. But new car sales are falling and that means working harder to retain customers and revenue.

This exclusive workshop and seminar session, organised by Auto Retail network in conjunction with Castrol Professional, had one clear purpose: to help you make more money from aftersales .

Strategy Seminars

There were two general seminar sessions which helped plan future aftersales strategy

Block exemption explained: The new pan-European legislation. Can you repair other makes? Must you use OE parts? Can you sell to independents?

Where is the work? How much do you rely on the 4-year car parc? What happens when it drops? Where will your work come from?

Workshop Sessions

There were four 'break-out' workshop sessions in small groups to focus on key operational aspects of maximising aftersales profits

Speakers and Workshop Leaders include:

• Dr John Whiteman, ICDP
• Chris Oakham, Trend Tracker
• John Genge, Trend Tracker
• George Grant , Accident Exchange