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STRATEGY
Lexus, marking 25 years in the UK market this month, is aiming to double its loyal retailer network’s current average return on earnings to what brand director Richard Balshaw described as normal premium brand profitability levels of at least 2% within two years from what he admitted are frankly insufficient levels.

Today’s analytics infuses and enhances all areas of automotive retail. It enables OEMS to offer a personal and seamless customer experience. It increases employee engagement and drives more...

Car retailers have been warned to make sure they are aware of data supply agreements within their franchise contracts.

Speaking at the European Car Dealer Conference Miles Trower, a partner...

Big data is a big deal. Harnessing the power of this data is essential to every modern company everywhere in the world and for automotive retail businesses, their approach to, and management of...

Franchised retailers will have to rely on legislation from the European Commission to clamp down on unfair trading practices after ACEA, the organisation that represents European car manufacturers...