NFDA issues online sales car delivery guidance

  19 April 2020

The NFDA has issued guidance for hygiene and social distancing when conducting online sales. A distance of at least two metres between people must be maintained at all times, which should be communicated to customers ahead of delivery. PPE equipment must be used.

Retailers are not prohibited from taking in part-exchanges but should consider remote inspection and valuation tools, and supply PPE for the appraiser including gloves, masks, seat covers and vehicle sanitiser. As the appraiser should only drive it unaccompanied, insurance policies must be checked beforehand.

Businesses should carry out continuous risk assessments, to highlight “where a particularly delivery or service may be too complicated to be provided safely”. They should at a minimum follow government guidance as part of general obligations under the Health and Safety at Work Act.

While car showrooms must remain closed during lockdown, there is no absolute prohibition for online sales. Vehicle storage and distribution facilities are also exempted from closure, which indicates deliveries can take place, says the NFDA. Cazoo last week recommenced online deliveries with £250 discounts for NHS workers.

Read Robert Forrester’s guest blog on how auto retail can safely re-start car deliveries

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