A couple of weeks ago, I wrote about how dealer groups seemed to be split between those that had fully shut down, including aftersales, and those that had kept their service departments open, either...

Saturday’s news that Pendragon, under the command of new CEO Bill Berman, made an approach to Lookers with a view to merge the two firms is interesting on several counts. Firstly, there’s the...

It’s a dilemma. Should retailers be delivering cars that have been sold online (or indeed in showrooms before ‘all this’ kicked off)? On the one hand, you could argue that you can get just about...

My heart has been lifted in the past week by the multitude of stories from retailers about the help they’ve given key workers, from making sure vehicles are maintained properly, to supplying...

Last week was a steep learning curve for everyone and showed how fast we can all adapt to new situations. Once again, I’ve had my belief that auto retail is an incredibly strong and resilient...

Last week, I signed off my blog with the sentence: “If there’s one thing that’s sure about the auto retail industry; it’s tough, adaptable and no stranger to fluctuations”. I wish I’d also...