Premium service in aftersales

For the third week in a row I’ve been talking about what constitutes a premium service experience with a carmaker. This week it’s been Honda, which is currently looking at how to handle customers...

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Test drives sell cars. They are the bedrock of the auto retailer’s craft: handled well, they rank among the most effective ways for sales pros to spend time. However, as this tale from this week’s...

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While retailers have rushed headlong to the end of the biggest new car sales month of the year, last week’s SMMT Connected conference looked much further ahead. The Connected conference discussed...

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Six years after Infiniti entered the UK market, it’s just opened its 12th retail outlet. However, retail figures for the make remain at what can be kindly described as extremely modest: a market...

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Almost every year, at about this time, Auto Retail Network members start to hint about how tough their OEM-set targets are for the year ahead. However, this time there are a few differences. It’s...

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We’re used to new models growing in size over the car they replace, adding kit and technical complexity and, yes, costing more, too. It’s become an industry norm that the published price creeps up...

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