When to talk to customers

It appears to be all the rage that any retail or service provision business, absolutely and without fail, must email their customer to ask how the customer service was, as soon as they’ve bought said...

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Do you run ‘VIP’ evenings? You know the drill. Invite your customer database, decorate the showroom festively and order in the Cava and frozen canapés....

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This week has seen a lot of coverage in the mainstream press of Government plans to allow autonomous cars onto UK roads and the big change it will mean to the way we live. The focus of these features...

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After 36 months of retail registration rises, the figures for January recorded a 5.1% drop compared to the same month in 2014. While most commentators, industry experts and media outlets went with the...

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Do you need to be a ‘car guy’ to run auto retail dealerships? It’s a reasonable question in the wake of news that the new boss of Inchcape was previously head of Bacardi Europe and has spent most...

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Over the past couple of weeks the falling price of petrol has been cited by ‘experts’ as one of reasons for increasing sales of petrol cars. Now, at first glance, this sounds fine. But take more...

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