Who needs ‘car guys’?
Do you need to be a car guy to run auto retail dealerships? Its a reasonable question in the wake of news that the new boss of Inchcape was previously head of Bacardi Europe and has spent most...Read more
Over the past couple of weeks the falling price of petrol has been cited by experts as one of reasons for increasing sales of petrol cars. Now, at first glance, this sounds fine. But take more...Read more
The phone rang. It was an auto retailer Id bought from, a year ago. Hi, its Paul here. In our January sale, were shedding the pounds and fighting the price flab so you dont have to....Read more
Mistakes happen. And saying sorry when you do something wrong is good for business. Have you thought, though, about how you and your staff apologise to customers? Merely saying We made a...Read more
Just about now, business is quiet. The snow has kept home most customers that might have otherwise ventured out. Its the perfect time for a crucial piece of work. Tempting as it is to while away...Read more
Before Christmas is upon us, I thought Id share a fantastic retail experience I had buying some wheels and tyres for my car, just to show that it is possible to get it 100% right. Before I start, I...Read more