Lexus has become the latest company to have a go at non-negotiable car sales with the caveat of improving customer service....

Indian manufacturer Mahindra’s intentions to tap into the UK car market sound like better news for dealers compared to the existing tactics of high-profile electric car specialists....

When the Financial Conduct Authority (FCA) set 1 September as the start date for the new GAP insurance rules last month, many auto retailers would have already been taking orders for 65-plate cars....

Over the past few years we’ve all witnessed the move from car values published monthly on paper to a digital, real-time valuations system. And while some have grumbled against the cost of such...

For the third week in a row I’ve been talking about what constitutes a premium service experience with a carmaker. This week it’s been Honda, which is currently looking at how to handle customers...

Test drives sell cars. They are the bedrock of the auto retailer’s craft: handled well, they rank among the most effective ways for sales pros to spend time. However, as this tale from this week’s...