Do you need to be a ‘car guy’ to run auto retail dealerships? It’s a reasonable question in the wake of news that the new boss of Inchcape was previously head of Bacardi Europe and has spent most...

Over the past couple of weeks the falling price of petrol has been cited by ‘experts’ as one of reasons for increasing sales of petrol cars. Now, at first glance, this sounds fine. But take more...

The phone rang.  It was an auto retailer I’d bought from, a year ago. “Hi, it’s Paul here. In our January sale, we’re shedding the pounds and fighting the price flab so you don’t have to....

Mistakes happen. And saying ‘sorry’ when you do something wrong is good for business. Have you thought, though, about how you and your staff apologise to customers? Merely saying ‘We made a...

Just about now, business is quiet. The snow has kept home most customers that might have otherwise ventured out. It’s the perfect time for a crucial piece of work. Tempting as it is to while away...

Before Christmas is upon us, I thought I’d share a fantastic retail experience I had buying some wheels and tyres for my car, just to show that it is possible to get it 100% right. Before I start, I...