Haggling: time to call a halt?
Do any of your customers really enjoy haggling over prices? Theres long been plenty out there to suggest that they dont. But lately evidence for the case against has been mounting. Take Dacia. One...Read more
So, first Appleyard Cars and now Hyundai are opening new car showrooms without staff – though one suspects there will be people hanging about in the background. Am I missing the point here?...Read more
The writing has been on the wall for Vauxhalls Lifetime warranty for some months; basically, ever since Tim Tozer took over as managing director back in early February. Mr Tozer was quite...Read more
This is a short unashamed plug, but dont worry (and dont stop reading), Im not after your money. In fact, what Im after is, hopefully, to promote the automotive retail industry to a wider...Read more
Peugeot’s Garys Cat commercial, for me, marked a low point in TV car advertising. Take a look to refresh your memory. It is one of the most mean-spirited pieces of viewing that...Read more
A host of useful, informative and serious points emerged from Aftersales in the Digital Age, the Auto Retail Network conference we held last week. However, there is one among the many raised Id like...Read more