Do any of your customers really enjoy haggling over prices? There’s long been plenty out there to suggest that they don’t. But lately evidence for the case against has been mounting. Take Dacia. One...

So, first Appleyard Cars and now Hyundai are opening new car showrooms ‘without staff’ – though one suspects there will be people hanging about in the background. Am I missing the point here?...

The writing has been on the wall for Vauxhall’s ‘Lifetime’ warranty for some months; basically, ever since Tim Tozer took over as managing director back in early February.  Mr Tozer was quite...

This is a short unashamed plug, but don’t worry (and don’t stop reading), I’m not after your money. In fact, what I’m after is, hopefully, to promote the automotive retail industry to a wider...

Peugeot’s ‘Gary’s Cat’ commercial, for me, marked a low point in TV car advertising. Take a look to refresh your memory. It is one of the most mean-spirited pieces of viewing that...

A host of useful, informative and serious points emerged from Aftersales in the Digital Age, the Auto Retail Network conference we held last week. However, there is one among the many raised I’d like...