The dealer’s set menu

Lexus has become the latest company to have a go at non-negotiable car sales with the caveat of improving customer service....

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Indian manufacturer Mahindra’s intentions to tap into the UK car market sound like better news for dealers compared to the existing tactics of high-profile electric car specialists....

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When the Financial Conduct Authority (FCA) set 1 September as the start date for the new GAP insurance rules last month, many auto retailers would have already been taking orders for 65-plate cars....

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Over the past few years we’ve all witnessed the move from car values published monthly on paper to a digital, real-time valuations system. And while some have grumbled against the cost of such...

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For the third week in a row I’ve been talking about what constitutes a premium service experience with a carmaker. This week it’s been Honda, which is currently looking at how to handle customers...

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Test drives sell cars. They are the bedrock of the auto retailer’s craft: handled well, they rank among the most effective ways for sales pros to spend time. However, as this tale from this week’s...

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