How buying parts online should be

Before Christmas is upon us, I thought I’d share a fantastic retail experience I had buying some wheels and tyres for my car, just to show that it is possible to get it 100% right. Before I start, I...

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Got a moment to spare? Enter ‘used car salesman’ into your favoured search engine, taking care also to select the ‘images’ button. Try it now. The results are perhaps predictable – but...

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As well as setting out his plans for the way the DS brand and its network will develop, Carlos Tavares, the CEO of Peugeot Citroen, has also talked extensively about the future of retailing....

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What to make of Black Friday – the latest retail phenomenon imported from the USA that looks set to rival Halloween as a shopping bonanza? Personally I can think of nothing worse than scuffling...

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Speaking to retailers and finance providers, a new trend is emerging surrounding FCA ‘regulations’. Because these regulations are in fact principles, rather than clear and easy to follow laws,...

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Publication of our annual Website Report (launched at our Digital Landscape conference on Friday) is always a tense moment. By and large we try to avoid judging the industry, giving out awards or...

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