Servicing self-driving cars

This week has seen a lot of coverage in the mainstream press of Government plans to allow autonomous cars onto UK roads and the big change it will mean to the way we live. The focus of these features...

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After 36 months of retail registration rises, the figures for January recorded a 5.1% drop compared to the same month in 2014. While most commentators, industry experts and media outlets went with the...

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Do you need to be a ‘car guy’ to run auto retail dealerships? It’s a reasonable question in the wake of news that the new boss of Inchcape was previously head of Bacardi Europe and has spent most...

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Over the past couple of weeks the falling price of petrol has been cited by ‘experts’ as one of reasons for increasing sales of petrol cars. Now, at first glance, this sounds fine. But take more...

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The phone rang.  It was an auto retailer I’d bought from, a year ago. “Hi, it’s Paul here. In our January sale, we’re shedding the pounds and fighting the price flab so you don’t have to....

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Mistakes happen. And saying ‘sorry’ when you do something wrong is good for business. Have you thought, though, about how you and your staff apologise to customers? Merely saying ‘We made a...

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