Sometimes sales processes aren’t enough

You can have the best sales process in the world, but you still need staff that are genuinely helpful and who can think of others’ needs first in order to do well. Highlighting this point this week...

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I know the release date for April’s new-car registration figures are almost upon us, but this week I learnt a bit more about the March stats. Or, more precisely, the reason for the surprisingly large...

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Compiling our annual Franchising Report is always a bit of a challenge. I’m not going to bore you with all the details, but one of the issues is that we rely to a large extent on the manufacturers to...

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Vehicle recalls are back in the news. The decision by Toyota to pull-in 6.4 million vehicles (including 35,000 in the UK) for five separate repairs hit the front pages here.  However, there’s a...

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What to make of the March sales figures? I don’t know about you, but my reaction when the numbers popped into my mail box on Friday morning was: “how much?”....

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  Despite being a consumer of Apple products for four or five years I’d not been in an Apple Store until last weekend. All my purchasing had been done online.   However, a problem with an...

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