How training fills the gaps

Is the auto retail industry missing out on the best management because of a lack of training? It’s something I’ve been thinking about following a meeting I had with Steve Nash, the chief executive...

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If you were one of the 270-or so people who joined us for our FCA Webinar last Monday, thanks very much – and I hope you found it useful. It’s the first time we’ve actually hosted a webinar...

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We’ve just completed the analysis of our annual Mobile Trends in Auto Retail survey. As the title suggests, it looks at trends in the mobile-device ready websites that retailers use as well as how...

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It was not just the unseasonably cold, wet weather that might have made the 200-or so UK auto retailers who made the trip to NADA in New Orleans feel at home. For the first time in several years, Brit...

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To customers, a retailer must work as one. If the gaps start to show between the efforts of one department and another to deliver good service, then there’s a problem. Let me explain precisely what...

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The annual Detroit Motor Show is a key opportunity for US automakers to show their muscle, both literally and metaphorically. General Motors led with the new Corvette while Ford showed off its F-150...

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