New entrants into auto retail

Over the years, several companies have tried to shake up the way cars are sold in the UK. Some of these are from inside the automotive industry – such as Daewoo – and others are from outside the...

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Lexus has become the latest company to have a go at non-negotiable car sales with the caveat of improving customer service....

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Indian manufacturer Mahindra’s intentions to tap into the UK car market sound like better news for dealers compared to the existing tactics of high-profile electric car specialists....

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When the Financial Conduct Authority (FCA) set 1 September as the start date for the new GAP insurance rules last month, many auto retailers would have already been taking orders for 65-plate cars....

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Over the past few years we’ve all witnessed the move from car values published monthly on paper to a digital, real-time valuations system. And while some have grumbled against the cost of such...

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For the third week in a row I’ve been talking about what constitutes a premium service experience with a carmaker. This week it’s been Honda, which is currently looking at how to handle customers...

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