The phone rang.  It was an auto retailer I’d bought from, a year ago. “Hi, it’s Paul here. In our January sale, we’re shedding the pounds and fighting the price flab so you don’t have to....

Mistakes happen. And saying ‘sorry’ when you do something wrong is good for business. Have you thought, though, about how you and your staff apologise to customers? Merely saying ‘We made a...

Just about now, business is quiet. The snow has kept home most customers that might have otherwise ventured out. It’s the perfect time for a crucial piece of work. Tempting as it is to while away...

Before Christmas is upon us, I thought I’d share a fantastic retail experience I had buying some wheels and tyres for my car, just to show that it is possible to get it 100% right. Before I start, I...

Got a moment to spare? Enter ‘used car salesman’ into your favoured search engine, taking care also to select the ‘images’ button. Try it now. The results are perhaps predictable – but...

As well as setting out his plans for the way the DS brand and its network will develop, Carlos Tavares, the CEO of Peugeot Citroen, has also talked extensively about the future of retailing....