I could just have easily titled this blog ‘Light blue touch-paper and stand well back’, because I suspect what I’m about to say won’t go down well in all quarters. But here goes....

Is the auto retail industry missing out on the best management because of a lack of training? It’s something I’ve been thinking about following a meeting I had with Steve Nash, the chief executive...

If you were one of the 270-or so people who joined us for our FCA Webinar last Monday, thanks very much – and I hope you found it useful. It’s the first time we’ve actually hosted a webinar...

We’ve just completed the analysis of our annual Mobile Trends in Auto Retail survey. As the title suggests, it looks at trends in the mobile-device ready websites that retailers use as well as how...

It was not just the unseasonably cold, wet weather that might have made the 200-or so UK auto retailers who made the trip to NADA in New Orleans feel at home. For the first time in several years, Brit...

To customers, a retailer must work as one. If the gaps start to show between the efforts of one department and another to deliver good service, then there’s a problem. Let me explain precisely what...