New car registrations in September topped the psychological 400,000 barrier, up 12.1% and retail sales were up 17.9%. It’s the best performance since March 2008. Are you surprised? Probably not....

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In retailing, getting the ‘welcome’ right is the hardest thing we do. Making each and every person that steps on to your premises feel that you’re really pleased they’re there is no slight...

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Last week I discussed the market outlook for European car sales, but that wasn’t the only hot topic to emerge from the Frankfurt motor show. The other main area of discussion was ‘customer...

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While the Frankfurt Motor Show may seem far distanced from everyday showroom sales, particularly in busy September, it provides a great opportunity to gauge the European and the UK outlook for the...

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Great quote from Steve Nash, chief executive of the IMI, at the Auto Retail Network aftersales seminar last week: “you can create retention but you earn loyalty”. It so neatly summed up the main...

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Welcome to September. With the SMMT predicting around 390,000 new cars to be registered in the next four weeks, it’s likely to be a hectic time for everybody. Not that we should be complaining. That...

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