Aftersales; the start (or stop) of sales

It’s story time this week. One relative of mine and one good friend have been car shopping, and each started the process in the service departments of their franchised retailers. Both experiences...

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At the risk of upsetting almost every franchised auto retailer I’ve met, I’d like to make the case for more control from the manufacturer....

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Our Auto Retail Network seminar on the future of the industry, held at the SMMT on Friday, presented a fascinating picture of the challenges facing us all. From the customer expectations of Generation...

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We’ve just talked to Tesla UK boss Georg Ell about the company’s plans. What’s interesting is that Tesla really isn’t like any other car retailer or car manufacturer you’ve met before. Yes, Tesla...

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It was my pleasure to attend Auto Trader’s Click Awards this week and congratulations to all the winners and finalists, particularly the ‘Ultimate Digital Group’ winner; Arnold Clark....

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I’m always wary of highlighting trends from the US auto market and then trying to draw a parallel with the UK. Let’s face it: we barely speak the same language, let alone act alike....

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