IS IT PEOPLE, OR PROCESS?

Great quote from Steve Nash, chief executive of the IMI, at the Auto Retail Network aftersales seminar last week: “you can create retention but you earn loyalty”. It so neatly summed up the main...

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Welcome to September. With the SMMT predicting around 390,000 new cars to be registered in the next four weeks, it’s likely to be a hectic time for everybody. Not that we should be complaining. That...

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There is a new trend emerging from the large PLC auto retail groups in their financial results statements, and that’s the inclusion of click rates. Some are more active in this area than others....

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Latest figures from ASE suggest a typical auto retailer has made over twice as much profit in the past 12 months as they did in the previous year. The driving force, of course, is new car sales, with...

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Great news. New car sales are now predicted to top 2.2m for 2013. Both the SMMT and several leading industry figures are now in agreement that the year will end on a significant high. This is great...

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How often do you challenge the usual ‘industry standard’ way of doing things? I’ve just met a retailer who did precisely this and for him it worked very successfully. This retailer,...

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