To customers, a retailer must work as one. If the gaps start to show between the efforts of one department and another to deliver good service, then there’s a problem. Let me explain precisely what...

The annual Detroit Motor Show is a key opportunity for US automakers to show their muscle, both literally and metaphorically. General Motors led with the new Corvette while Ford showed off its F-150...

Booming new car ‘sales’ in 2013 have stoked a lot of discussion in the trade and wider media about the accuracy of registration figures and their relation to actual new car sales. In other words,...

Here’s an interesting thought: if you’d invested £100 in the FTSE 100 index at the start of 2013, it would now be worth £114.40. If you invested the same amount is the general retail sector, it...

Every two years I find myself in the fortunate position of changing my company car. Naturally this is something I heartily anticipate and, unsurprisingly, put substantial thought into. Heart racing,...

Once again I find myself writing about my experiences in the retail world, and once again (after last week’s holiday booking) it is good news for franchised retailers. A slow puncture (aren’t modern...