So, first Appleyard Cars and now Hyundai are opening new car showrooms ‘without staff’ – though one suspects there will be people hanging about in the background. Am I missing the point here?...

The writing has been on the wall for Vauxhall’s ‘Lifetime’ warranty for some months; basically, ever since Tim Tozer took over as managing director back in early February.  Mr Tozer was quite...

This is a short unashamed plug, but don’t worry (and don’t stop reading), I’m not after your money. In fact, what I’m after is, hopefully, to promote the automotive retail industry to a wider...

Peugeot’s ‘Gary’s Cat’ commercial, for me, marked a low point in TV car advertising. Take a look to refresh your memory. It is one of the most mean-spirited pieces of viewing that...

A host of useful, informative and serious points emerged from Aftersales in the Digital Age, the Auto Retail Network conference we held last week. However, there is one among the many raised I’d like...

Regular readers will know: we really like the NFDA Dealer Attitude Survey. Twice a year it gives a snapshot of relations in the auto retail industry and a sense of which National Sales Companies are...