Do showrooms need people?
So, first Appleyard Cars and now Hyundai are opening new car showrooms without staff – though one suspects there will be people hanging about in the background. Am I missing the point here?...
Read moreThe writing has been on the wall for Vauxhalls Lifetime warranty for some months; basically, ever since Tim Tozer took over as managing director back in early February. Mr Tozer was quite...
Read moreThis is a short unashamed plug, but dont worry (and dont stop reading), Im not after your money. In fact, what Im after is, hopefully, to promote the automotive retail industry to a wider...
Read morePeugeot’s Garys Cat commercial, for me, marked a low point in TV car advertising. Take a look to refresh your memory. It is one of the most mean-spirited pieces of viewing that...
Read moreA host of useful, informative and serious points emerged from Aftersales in the Digital Age, the Auto Retail Network conference we held last week. However, there is one among the many raised Id like...
Read moreRegular readers will know: we really like the NFDA Dealer Attitude Survey. Twice a year it gives a snapshot of relations in the auto retail industry and a sense of which National Sales Companies are...
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