True MPG: wheres the beef?
How are you dealing with the tricky subject of fuel consumption? I only ask because, as you may be aware, there’s a bit of a campaign building over so-called ‘True MPG’ figures....Read more
Took my car in for its MoT test this week and it failed – so I can genuinely claim to be one of those motorists going through a ‘distress purchase’ right now. It wasn’t...Read more
Sitting in a conference room in Brussels for two days discussing the future of the European auto retail industry may not be everybody’s idea of fun. But sometimes it’s useful to get away...Read more
After saying so much about how franchised retailers need to shout louder about the level of customer care they offer, particularly in aftersales, I’d like to add that there is a limit to the...Read more
I’m banging on about aftersales again and without apology, too. This time it’s to share the rather neat approach Stratstone applies across its Mercedes-Benz retailers in the North. For...Read more
I’ve been car buying (again) and there is one overwhelming point that I feel the need to jump up and down about. As franchised retailers, you don’t do enough to promote your strengths....Read more