Last week I discussed the market outlook for European car sales, but that wasn’t the only hot topic to emerge from the Frankfurt motor show. The other main area of discussion was ‘customer...

While the Frankfurt Motor Show may seem far distanced from everyday showroom sales, particularly in busy September, it provides a great opportunity to gauge the European and the UK outlook for the...

Great quote from Steve Nash, chief executive of the IMI, at the Auto Retail Network aftersales seminar last week: “you can create retention but you earn loyalty”. It so neatly summed up the main...

Welcome to September. With the SMMT predicting around 390,000 new cars to be registered in the next four weeks, it’s likely to be a hectic time for everybody. Not that we should be complaining. That...

There is a new trend emerging from the large PLC auto retail groups in their financial results statements, and that’s the inclusion of click rates. Some are more active in this area than others....

Latest figures from ASE suggest a typical auto retailer has made over twice as much profit in the past 12 months as they did in the previous year. The driving force, of course, is new car sales, with...