Matching online expectations to the sales process

Auto Retail Network has just held a seminar to launch our latest publication The Website Report 2013 – an analysis and ranking of retailer and manufacturer sites and their usability from a...

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There’s going to be a lot of attention in the coming months on the way the incoming Financial Conduct Authority handles the regime for consumer credit. This is a complex subject mainly because, as...

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It’s a rather sobering thought that shares in Vertu Motors, undoubtedly one of the UK’s most successful auto retailers, have only just climbed back to their initial, 2006 flotation price of 60p....

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Nowadays just about every customer goes online before they choose to pay you a visit (or not, as the case may be). If they do arrive, you expect them to be pretty genned up – on what to buy and also...

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New car registrations in September topped the psychological 400,000 barrier, up 12.1% and retail sales were up 17.9%. It’s the best performance since March 2008. Are you surprised? Probably not....

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In retailing, getting the ‘welcome’ right is the hardest thing we do. Making each and every person that steps on to your premises feel that you’re really pleased they’re there is no slight...

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