Kwik-fit has been part of our townscapes for, it seems, forever. Those with long memories and more than a few grey hairs may even recall founder Sir Tom Farmer’s personal customer promise...

Here at Auto Retail Network we try to avoid commenting on car manufacturing. Indeed, I spent quite a lot of time trying to explain to my fellow journalists that making cars and selling cars are two,...

I don’t know enough about the car parts market to understand why Quinton Hazell called in the administrators; perhaps it was something to do with competition from manufacturers in emerging...

Does your aftersales department use a call centre to handle bookings? In theory, it’s a sound idea. Customers’ calls get answered quickly and politely, while the diary is efficiently...

Former British prime minister Harold Macmillan was once asked what was the most difficult thing about running a government. He is alleged to have replied: ‘Events, dear boy, events’. So,...

I’ve got to confess, I’m a sucker for car auctions. There’s something about the speed at which the action takes place and the excitement of the bidding that gets to me every time....