Kwik-fit: getting better

Kwik-fit has been part of our townscapes for, it seems, forever. Those with long memories and more than a few grey hairs may even recall founder Sir Tom Farmer’s personal customer promise...

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Here at Auto Retail Network we try to avoid commenting on car manufacturing. Indeed, I spent quite a lot of time trying to explain to my fellow journalists that making cars and selling cars are two,...

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I don’t know enough about the car parts market to understand why Quinton Hazell called in the administrators; perhaps it was something to do with competition from manufacturers in emerging...

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Does your aftersales department use a call centre to handle bookings? In theory, it’s a sound idea. Customers’ calls get answered quickly and politely, while the diary is efficiently...

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Former British prime minister Harold Macmillan was once asked what was the most difficult thing about running a government. He is alleged to have replied: ‘Events, dear boy, events’. So,...

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I’ve got to confess, I’m a sucker for car auctions. There’s something about the speed at which the action takes place and the excitement of the bidding that gets to me every time....

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