It was my pleasure to attend Auto Trader’s Click Awards this week and congratulations to all the winners and finalists, particularly the ‘Ultimate Digital Group’ winner; Arnold Clark....

I’m always wary of highlighting trends from the US auto market and then trying to draw a parallel with the UK. Let’s face it: we barely speak the same language, let alone act alike....

Government departments get renamed and revamped every few years. I think it’s an unwritten rule for any political party in power.  One renaming and revamping that may have passed you by is the...

You can have the best sales process in the world, but you still need staff that are genuinely helpful and who can think of others’ needs first in order to do well. Highlighting this point this week...

I know the release date for April’s new-car registration figures are almost upon us, but this week I learnt a bit more about the March stats. Or, more precisely, the reason for the surprisingly large...

Compiling our annual Franchising Report is always a bit of a challenge. I’m not going to bore you with all the details, but one of the issues is that we rely to a large extent on the manufacturers to...