A host of useful, informative and serious points emerged from Aftersales in the Digital Age, the Auto Retail Network conference we held last week. However, there is one among the many raised I’d like...

Regular readers will know: we really like the NFDA Dealer Attitude Survey. Twice a year it gives a snapshot of relations in the auto retail industry and a sense of which National Sales Companies are...

So, 64-reg arrives and with it comes the latest round of articles from the consumer motoring press advising readers to get tough with car salespeople....

I’m a huge fan of online reviews. I don’t book a holiday without checking TripAdvisor, a hotel without Booking.com or buy a book without checking Amazon. But even I’m beginning to wonder where the...

Today, in the latest edition of our Agenda weekly newsletter, we publish another story of a sales exec hauled up in court and jailed because he’d stolen from customers, his employers or (usually)...

In next week’s Auto Retail Bulletin – the monthly sister-title to Auto Retail Agenda – we interview Tim Tozer, the new boss of Vauxhall and a man with plenty of retail (as well as manufacturer)...