Looking after the oldies

I’m banging on about aftersales again and without apology, too. This time it’s to share the rather neat approach Stratstone applies across its Mercedes-Benz retailers in the North. For...

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I’ve been car buying (again) and there is one overwhelming point that I feel the need to jump up and down about. As franchised retailers, you don’t do enough to promote your strengths....

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Kwik-fit has been part of our townscapes for, it seems, forever. Those with long memories and more than a few grey hairs may even recall founder Sir Tom Farmer’s personal customer promise...

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Here at Auto Retail Network we try to avoid commenting on car manufacturing. Indeed, I spent quite a lot of time trying to explain to my fellow journalists that making cars and selling cars are two,...

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I don’t know enough about the car parts market to understand why Quinton Hazell called in the administrators; perhaps it was something to do with competition from manufacturers in emerging...

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Does your aftersales department use a call centre to handle bookings? In theory, it’s a sound idea. Customers’ calls get answered quickly and politely, while the diary is efficiently...

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