Do garages need licensing?
I could just have easily titled this blog Light blue touch-paper and stand well back, because I suspect what Im about to say wont go down well in all quarters. But here goes....Read more
Is the auto retail industry missing out on the best management because of a lack of training? Its something Ive been thinking about following a meeting I had with Steve Nash, the chief executive...Read more
If you were one of the 270-or so people who joined us for our FCA Webinar last Monday, thanks very much and I hope you found it useful. Its the first time weve actually hosted a webinar...Read more
Weve just completed the analysis of our annual Mobile Trends in Auto Retail survey. As the title suggests, it looks at trends in the mobile-device ready websites that retailers use as well as how...Read more
It was not just the unseasonably cold, wet weather that might have made the 200-or so UK auto retailers who made the trip to NADA in New Orleans feel at home. For the first time in several years, Brit...Read more
To customers, a retailer must work as one. If the gaps start to show between the efforts of one department and another to deliver good service, then theres a problem. Let me explain precisely what...Read more