Despite being a consumer of Apple products for four or five years I’d not been in an Apple Store until last weekend. All my purchasing had been done online.   However, a problem with an...

The relationship between manufacturers and retailers is an interesting one as manufacturers increasingly intervene in areas outside of new car sales, such as used cars and aftersales....

There are still a couple of weeks to go until registrations for the month of March are totted up, but already I’ve been hearing oddly mixed messages about how new car sales are going. I say oddly...

Publication of our annual Franchising Report and the spring edition of the NFDA Dealer Attitude Survey (DAS) tend to go hand in glove, and not just because we publish extracts from the DAS in the...

  I could just have easily titled this blog ‘Light blue touch-paper and stand well back’, because I suspect what I’m about to say won’t go down well in all quarters. But here goes....

Is the auto retail industry missing out on the best management because of a lack of training? It’s something I’ve been thinking about following a meeting I had with Steve Nash, the chief executive...