When is a sales target too high ?
Over the first quarter of this year I’ve heard a lot of comments from Auto Retail Network members about how manufacturers have set sales targets for 2013 way too high....Read more
There’s a great story in the current issue of Auto Retail Bulletin from one of our contributing editors, Hugh Hunston. It’s all about retailers in the Renault franchise network demanding a...Read more
How are you dealing with the tricky subject of fuel consumption? I only ask because, as you may be aware, there’s a bit of a campaign building over so-called ‘True MPG’ figures....Read more
Took my car in for its MoT test this week and it failed – so I can genuinely claim to be one of those motorists going through a ‘distress purchase’ right now. It wasn’t...Read more
Sitting in a conference room in Brussels for two days discussing the future of the European auto retail industry may not be everybody’s idea of fun. But sometimes it’s useful to get away...Read more
After saying so much about how franchised retailers need to shout louder about the level of customer care they offer, particularly in aftersales, I’d like to add that there is a limit to the...Read more