Does your aftersales department use a call centre to handle bookings? In theory, it’s a sound idea. Customers’ calls get answered quickly and politely, while the diary is efficiently...

Former British prime minister Harold Macmillan was once asked what was the most difficult thing about running a government. He is alleged to have replied: ‘Events, dear boy, events’. So,...

I’ve got to confess, I’m a sucker for car auctions. There’s something about the speed at which the action takes place and the excitement of the bidding that gets to me every time....

Interesting to learn that Tim Abbott, currently managing director of BMW Group UK, still describes himself in public as a car salesman. At least, that’s what he said when stand-up comic, Al...

It’s at this time of the month that I take a look at the latest new car finance offers included in the Deals section that Auto Retail Bulletin publishes at the start of every month. And with a...

Journalists make a habit of writing ‘end-of-year’ blogs. It’s something that I’ve tried to avoid; partly because it always seems a rather lazy choice of topic and partly...