Must shout louder
I’ve been car buying (again) and there is one overwhelming point that I feel the need to jump up and down about. As franchised retailers, you don’t do enough to promote your strengths....
Read moreKwik-fit has been part of our townscapes for, it seems, forever. Those with long memories and more than a few grey hairs may even recall founder Sir Tom Farmer’s personal customer promise...
Read moreHere at Auto Retail Network we try to avoid commenting on car manufacturing. Indeed, I spent quite a lot of time trying to explain to my fellow journalists that making cars and selling cars are two,...
Read moreI don’t know enough about the car parts market to understand why Quinton Hazell called in the administrators; perhaps it was something to do with competition from manufacturers in emerging...
Read moreDoes your aftersales department use a call centre to handle bookings? In theory, it’s a sound idea. Customers’ calls get answered quickly and politely, while the diary is efficiently...
Read moreFormer British prime minister Harold Macmillan was once asked what was the most difficult thing about running a government. He is alleged to have replied: ‘Events, dear boy, events’. So,...
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