The publication this week of the 2011 BCA Used Car Market Report puts some hard facts on the trends felt by retailers on a day-to-day basis. The one that kept coming back though, was the age of the...

I suspect there may have been some raised eyebrows among the more traditional members of our industry at the news that HR Owen has appointed a ‘marketing and customer director’ whose...

With the Frankfurt Motor Show now in full swing it was interesting to see there’s no shortage of money earmarked for ‘showing off’ by the home teams of Audi, BMW and Mercedes. This...

Many of the western world’s leading economies are in meltdown; there’s still over-capacity in European car production; auto retailers, especially here in the UK, are being incentivised to...

There must have been a collective groan of disbelief from Peugeot retailers at the news that Jon Goodman is moving on from his job as UK managing director. Not that anybody could blame him. The role...

Renault’s clearly got the right idea with its push to improve quality and all the indications are that both its products and services are making significant leaps forward, but I have to take...