An open door policy?
Interesting to spend half a day with the senior people at Jaguar Land Rover, driving new product and chatting about the ‘state of the nation’. The new-found sense of confidence at Gaydon...Read more
Far too many years of covering Budget speeches should have taught me there’s no point in actually listening to what the Chancellor (of any party) has to say. You have to get hold of the full...Read more
After last week’s move by Vauxhall to introduce a second, lower, labour rate for older car servicing, which I was somewhat sceptical about, it turns out I’m not alone....Read more
Vauxhall’s new fixed low-price servicing scheme for older cars has got me thinking. The prices sound fantastic if you own a Vauxhall that’s more than three-years-old, but is it good news...Read more
Auto retailers still hoping that the upcoming pan-European block exemption rules will offer them some form of contract protection through an official Code of Conduct seem likely to be disappointed. As...Read more
Auto retailers are used to being on the front line when it comes to customer satisfaction. For many years now bonus payments have been linked to CSI ratings; more recently some carmakers have taken to...Read more