I bet you didn’t know there was such an organisation as the ‘Word of Mouth Marketing Association UK’. But I’m grateful to Steve Barton (its president, no less) for the...

If you were a delegate at our aftersales profit seminar in November then you might not be surprised to learn that the Office of Fair Trading is launching an investigation into the cost of courtesy...

How ironic that, in the week the UK opts out of plans to tackle the euro debt crisis, the auto retail industry is struggling to get to grips with a new piece of EU legislation – eco-labels on...

News that Saab GB has called in the administrators seemed to shock the industry. We broke the story on the Auto Retail Network website and received over 1000 hits within a couple of hours. At least...

Tuesday’s SMMT dinner was a much improved event over previous years’ status as ‘dry-but-essential networking do’. Sure there was still the standard call from the SMMT for...

Readers who have been in the industry more than 10 years (which I suspect means most of you) will remember the ‘clicks & mortar’ debate that followed the advent of internet car sales....