Auto retailers are used to being on the front line when it comes to customer satisfaction. For many years now bonus payments have been linked to CSI ratings; more recently some carmakers have taken to...

Most auto retailers I know would reckon they are pretty good at selling used cars. After all, a good used car operation is the bedrock of any auto retail business – obviously for independent...

Trawling through the full sales figures for each car broken down by fleet and retail for every model on sale in 2011 is either your worst nightmare or, in my case, a stato’s delight. The reason?...

Forgive the indulgence, but I’ve been keeping a close eye on the coupe-twins that are the Toyota GT-86 and the Subaru BRZ. I wish I had the money to buy either of them. I’ve owned a few...

I’ve never really understood the carmakers’ obsession with younger buyers. In fact, I couldn’t tell you how many new car presentations I’ve sat through where I’ve been...

Writing a few words of appreciation about Sir Tom Cowie, who died on Thursday last week, led inevitably to some hearing some great anecdotes about one of the original characters in auto retailing....