After last week’s move by Vauxhall to introduce a second, lower, labour rate for older car servicing, which I was somewhat sceptical about, it turns out I’m not alone....

Vauxhall’s new fixed low-price servicing scheme for older cars has got me thinking. The prices sound fantastic if you own a Vauxhall that’s more than three-years-old, but is it good news...

Auto retailers still hoping that the upcoming pan-European block exemption rules will offer them some form of contract protection through an official Code of Conduct seem likely to be disappointed. As...

Auto retailers are used to being on the front line when it comes to customer satisfaction. For many years now bonus payments have been linked to CSI ratings; more recently some carmakers have taken to...

Most auto retailers I know would reckon they are pretty good at selling used cars. After all, a good used car operation is the bedrock of any auto retail business – obviously for independent...

Trawling through the full sales figures for each car broken down by fleet and retail for every model on sale in 2011 is either your worst nightmare or, in my case, a stato’s delight. The reason?...