Winter tyres: Who needs them?
No surprise that this week’s Arctic weather conditions have sparked off a major debate about the pros and cons of so-called winter tyres. A claim by Philip Hammond, the Transport Secretary, that...Read more
Some anxious shuffling on bums on seats during the after-dinner speech by broadcaster, John Humphrys, at the SMMT dinner last week. This probably wasn’t the best venue to start discussing Tony...Read more
Auto retailers of a certain age will recall the days when no business plan would be approved unless it assumed an overhead absorption of at least 100%. In essence, the workshop was paying the fixed...Read more
An unexplained sense of nostalgia as I read this week that Voyager Group, the holding company for Richard Branson’s Virgin empire, has finally dissolved Virgin Cars. You remember it, I’m...Read more
Another week; another chance to take a pop at franchised workshop labour rates. The Warranty Direct annual labour rate survey is easy meat for those magazines and newspapers (and even some trade...Read more
Think of a high street retailer with a good reputation for customer service and Carphone Warehouse would likely come near the top of the list. It ticks all the boxes: wide product range, well trained...Read more