How training fills the gaps
24 February 2014
Is the auto retail industry missing out on the best management because of a lack of training? Its something Ive been thinking about following a meeting I had with Steve Nash, the chief executive of the IMI.
Steve commented that, in auto retail, the more senior a person, the less likely they are to attend training courses. Some are too busy, others think they know it all and a few are afraid training will highlight a weakness.
However, one persons weakness is anothers area for improvement. Lets consider fundamental streams in an auto retail business and the way careers progress. It splits into new cars, used cars and aftersales, its common for managers to come up through one, or possibly two, of these streams but often to have missed the third.
This means you can end up with executives running a business who have a gap in their skills and experience. Often as not new and used car sales managers end up running the franchise and its the aftersales knowledge thats missing.
Im not saying that these retailers are running their businesses poorly. But imagine how much better the business could run with a full understanding of how all three auto retail streams operate.
Perhaps training is the answer.