Auto Retail Live: Outlook for 2022

  24 November 2021


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JOIN US: Tuesday, 14 December 2020 at 2pm


Starting in lockdown and then dealing with the wider new and used car supply issues, 2021 has proved to be a difficult if profitable year for most retailers. Will 2022 prove to be more of the same or will new and used car supply begin to ease?

Auto Retail Live’s Outlook for 2022 webinar on 14 December will examine this and host of other trends set to impact retailers next year. Alongside looking at when the industry-wide supply issues will start to abate and bring used car supply and pricing back to some form of normal, we’ll also examine other issues including demand for technicians, vehicle electrification and soaring energy costs. And it almost goes without saying that we’ll touch on agency agreements too.

In our final Auto Retail Live of this year we’ll have Mark Raban, CEO of Lookers, David Peel, managing director of Pentagon Motor Group, and Stuart Mills, chief customer officer of Keyloop, all available online to discuss these topics, answer your questions and help you get ready for 2022.

The focus for this webinar will be to prepare retailers for the topics set to dominate their business in the coming 12 months.

Topics and questions for discussion include:

  • When will new car supply being to free up?
  • Will there be a soft or hard adjustment to used car values in 2022?
  • Consumer behaviour changes as more people buy EVs
  • Impact of rising EV mix on the retailer
  • What do retailers need to consider ahead of a switch to an agency model?
  • Margin pressure from escalating costs from staffing to energy


REGISTER NOW and join us online at 2pm on Thursday, 14 December for our look on 2022. It’s 40 minutes that will give you helpful advice and expert opinion on the year ahead – from some of the most successful operators in the auto retail industry.

This episode of Auto Retail Live is brought to you in partnership with Keyloop.



Mark Raban, CEO Lookers

Mark Raban





David Peel, managing director, Pentagon

David Peel started his automotive career with Ford in his native South Wales. For most of the past 20 years however, David worked with Groupe PSA, where he held a variety of senior roles, including regional and fleet director and chief executive of Robins & Day, before spending his final five years with the group as MD of Peugeot UK. In April of this year, David was announced as the new MD of the Pentagon Motor Group, a role in which he oversees 33 franchise outlets across 24 sites: offering both car and van products and covering 12 leading manufacturers.


Stuart Mills, chief customer officer, Keyloop

Stuart Mills has just joined Keyloop as chief customer officer. Stuart joins the team from CrowdVision, where he was chief operating Officer since 2017. He has previously held VP level positions at a number of technology companies including Verint and Kana software. He brings a wealth of experience in developing customer advocacy programs and transforming customer experiences across both private and public sector businesses.


Al Clarke, programme host, Auto Retail Network

Al has held senior executive roles with Ferrari, Maserati and the SMMT. Al started his career as a journalist and presenter with a decade working for the BBC and in commercial radio. He has a particular interest in the application of digital technology and connected car services in the automotive industry and regularly speaks at, and chairs events on, these issues.


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