Auto Retail Live – Positive communication with your customers during Covid-19

  25 March 2020

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BROADCAST TIME: Available now on catch-up

To help you through these unprecedented times we’re hosting the first in a new format of Auto Retail Live broadcasts, which will bring together industry experts, via webcams, so that you can get the answers you need to keep going during the Covid-19 outbreak.

Join us  and Robert Forrester, CEO of Vertu Motors, Nick King, Retailer Insight Director at AutoTrader Group and Pontus Riska, VP Sales & Support at RAPID RTC will give you all the help you need to make sure you can stay positive and help your customers in this new world.

Surviving the challenges of Covid-19 and coming out as strong, and as positive, as possible is vital. You have had to close showrooms but don’t just stop altogether.

Customers still have questions, and they still need to keep their cars safe and operational – so for every retailer it’s essential to keep that positive communication going, to help them now and in the future.

Join Robert, Nick and Pontus and see what tools you can be put in place to ensure every opportunity is maximised for your business.

Key topics for discussion include:

  • How to keep customer communications going.
  • Best way to communicate with customers.
  • What information do customers want and need.
  • What can be done in the current situation?


REGISTER NOW to join us to watch for free and you can submit your own questions to get the inside knowledge to help you ensure opportunities are not missed. But if you miss the live broadcast, we will send you a link to catch up with a recording in your own time.

Auto Retail Network and RAPID RTC have teamed up to present this latest Auto Retail Live Profit Briefing webinar to give you hands-on advice and initiatives that can be actioned in YOUR dealership right away. Please do contact us on 01572 724687 if you have any questions.



Robert ForresterRobert Forrester      

CEO, Vertu Motors

Robert was a director of Reg Vardy plc between 2001 and 2006 where he held the roles of finance director and managing director. Robert qualified as a chartered accountant with Arthur Andersen. He was also a member of the Economic Growth Board of the Confederation of British Industry. Robert founded Vertu Motors in 2006.


Pontus Riska                         

VP Sales & Support UK, RAPID RTC

Pontus heads up RAPID RTC’s expanding UK team and is an expert in customer experience management with particular focus on the retailer’s initial customer engagement process.

With 20 years of experience in the UK automotive industry, Pontus bridges the classic and current retailer environments to bring focus to the ongoing disruption of the Automotive Industry.

Nick King     

Retailer Insight Director, AutoTrader Group

Expert in digital media and marketing, possessing the experience to analyse and interpret trends in consumer adoption of technology and develop strategies for customer acquisition and retention through digital and traditional offline channels.



Al Clarke

Programme Chairman, Auto Retail Network

Al has held senior executive roles with Ferrari, Maserati and the SMMT. Al started his career as a journalist and presenter with a decade working for the BBC and in commercial radio.

He has a particular interest in the application of digital technology and connected car services in the automotive industry and regularly speaks at, and chairs events on, these issues.





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