Auto Retail Live – Preparing to reopen the showroom, key lessons from here and abroad

  11 March 2021






 JOIN US: Tuesday, 23 March 2021 at 2pm


With less than a month to go before showrooms can reopen in the UK, Auto Retail Live will look at ideas from around the world and how retailers have handled lockdown and their subsequent reopening.

Central to our discussion will be the impact of the pandemic and how it has potentially reshaped many of the processes for car retailing.

Retailers have lost an entire quarter of showroom sales, and while online purchasing and click and collect work for some buyers, many more are waiting so they can see cars in the metal, carry out a test drive and negotiate face-to-face.

In this Auto Retail Live broadcast, in partnership with Rapid RTC, we’ll hear about ideas from across the Atlantic and around the world and discuss how UK retailers can put themselves in the best position for showroom reopening on 12 April.

On Auto Retail Live we’ll have:

Steve Chipman, president and CEO of Birchwood Automotive Group a 21-site group based in Winnipeg, Canada, who will talk about what he’s learnt about auto retailing in the pandemic.

Daksh Gupta, CEO of Marshall Motors, who will discuss what his business is doing to get ready for 12 April after showrooms were shut for almost all of Q1.

Jonathan Meade, owner of Hutton & Meade a Dublin-based franchised retailer and treasurer of the Society of the Irish Motor Industry, will talk about what his business has learnt in the pandemic.

Pontus Riska, vice president of UK sales at Rapid RTC, who will reveal what his data shows about how consumers have been behaving in lockdowns around the world.

Key topics for discussion include:

  • How to get ready for reopening the showroom
  • Lesson s from overseas
  • Online sales innovation
  • Customer handling and lead management
  • Test drives
  • Staff safety and mental wellbeing

REGISTER NOW and join us online at 2pm on Tuesday, 23 March for 40 minutes that will give you practical advice and expert opinion from some of the most successful operators in the auto retail industry.

This Auto Retail Live broadcast is produced in partnership with Rapid RTC. It’s just 40 minutes of your time which will give you the inside knowledge so that you will have the strongest possible performance when showrooms reopen on 12 April… and all delivered in the comfort of your own office!



Steve Chipman, president & CEO, Birchwood Automotive Group

Jonathan Meade, owner of Hutton & Meade a Dublin-based franchised retailer and treasurer of the Society of the Irish Motor Industry

Daksh Gupta, CEO, Marshall Motors

Daksh has over 25 years’ experience in the automotive retail sector and joined the company in 2008 as its chief executive officer. Daksh was previously group managing director for Ridgeway Group and the chief operating officer of Accident Exchange Group PLC in 2007. He was also franchise director for Inchcape for seven years where he was responsible for the Volkswagen, Audi and Mercedes-Benz brands.

Pontus Riska, VP sales & support UK, Rapid RTC

Pontus heads up Rapid RTC’s expanding UK team and is an expert in customer experience management with particular focus on the retailer’s initial customer engagement process. With 20 years of experience in the UK automotive industry, Pontus bridges the classic and current retailer environments to bring focus to the ongoing disruption of the Automotive Industry.

Al Clarke, programme host, Auto Retail Network

Al has held senior executive roles with Ferrari, Maserati and the SMMT. Al started his career as a journalist and presenter with a decade working for the BBC and in commercial radio. He has a particular interest in the application of digital technology and connected car services in the automotive industry and regularly speaks at, and chairs events on, these issues.


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