PREVIOUS EVENT: New thinking in customer satisfaction

  02 April 2015

The current model for measuring CSI is broken and does not reflect the service & care standards demanded by today’s customers. This one day conference aims to rethink all aspects of the business model for CSI measurement, real-world customer service levels plus staff recruitment and retention.

This event was helod on 14th May. Watch the film below to see what it was like.


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