PREVIOUS EVENT: New thinking in customer satisfaction
02 April 2015
The current model for measuring CSI is broken and does not reflect the service & care standards demanded by todays customers. This one day conference aims to rethink all aspects of the business model for CSI measurement, real-world customer service levels plus staff recruitment and retention.
This event was helod on 14th May. Watch the film below to see what it was like.
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I’ve found today really exciting. I’ve attended a number of conferences this year and I’ve been surprised by how well attended this was by some of the great players in the industry and by the quality of the speakers. I’d say it was definitely the best event I’ve attended this year.
I found it very insightful. I’ve taken copious notes and there are lots of things we can take away and do.
I’ve been an Auto Retail Network subscriber since it was first launched. I find Auto Retail Bulletin particularly useful since it gives real, in-depth analysis into the issues facing this industry.
This is the 3rd time Ive attended the event & I thought today’s was the best one yet, the content was superb. It really gave us an insight into how weve got to take our business forward.
I use Auto Retail Bulletin to keep fully up to speed with what is going on. The analysis is first class and I read it from cover to cover. It really helps my understanding of our industry and is not to be missed.