The current model for measuring CSI is broken and does not reflect the service & care standards demanded by today’s customers. This one day conference aims to rethink all aspects of the business

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In today’s tech-savvy environment, it’s crucial to stay ahead of the game. It’s not just enough to have a great website – consumer experience and a positive online presence are key elements

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In recent years the aftersales market across the UK has undergone some dramatic changes that have impacted upon profitability and efficiency, from changing customer behaviour and the utilisation of

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Auto Retail Network is launching a new report and event which will rate, review and rank the top 50 franchised retailer websites for customer usability using criteria endorsed by experts at Google,

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Aftersales revenue has long been recognised as a one of the fundamental metrics in a franchised auto retail business. But it is coming under ever increasing pressure. The market is changing, customer

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EVENT DETAILS – FINISHED Date: Friday, November 11 Venue: PWC Conference Centre, East Midlands Airport THEME Fighting the recession with a profitable workshop Many car owners are looking to

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How much do you know about the latest trends in online retailing? Is your website ready for mobile apps and online chat? This latest series of Auto Retail Network Web Workshops is designed to go

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HOW TO MAKE MONEY IN A SHRINKING MARKET DATE: Friday, April 15 Used cars continue to be a vital profit centre for franchised auto retailers. Right now values are high and stock is in short supply; so

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The new Consumer Credit Directive has been described as “the biggest challenge facing the auto retail industry this year”. It becomes effective from February 1, 2011 and will change many

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EVENT DETAILS EVENT NOW CLOSED CLINIC 1: SOUTH & MIDLANDS Date: Friday, October 1 Venue: Henry Ford College, Loughborough Timing: 9am – 2pm SIGN UP HERE or call 01572

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EVENT DETAILS – NOW CLOSED WORKSHOP 1: SOUTH & SOUTHWEST Date: Friday, May 14 Venue: ADP, Hungerford Timing: 9am – 2pm WORKSHOP 2: MIDLANDS & NORTH Date: Friday, May 21 Venue:

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Details Aftersales is the most profitable sector in franchised auto retailing. But new car sales are falling and that means working harder to retain customers and revenue. This exclusive workshop and

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