The much forecast lowering of new car sales is now underway with the SMMT forecasting that 2017 will be at least 5% down on 2016 and that 2018 will be lower still. As such, 2018 is being vaunted as

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While there is no doubt that Simon Cowell has made his name and a sizeable fortune from his ‘X Factor’ TV show franchise, he well recognises the role that customer experience – the E Factor –

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Persistence, self-belief and local knowledge are core elements in Steve Hutchings’ role as the architect of Hyundai’s rapid growth in South Wales. His family firm’s expansion from one to three

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There has never been a time in retail where customer’s rights are so strong and easy to manage online, so ensuring the products you sell are as described and of merchantable quality is essential.

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Over the last few years, the political world has shown that making predictions is a tricky business, and an easy way to look foolish. However, in the world of retailing, predict we must, otherwise

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The mobile-first world offers a unique opportunity for auto marketers to transfer traditional marketing virtues, like relevant storytelling designed to shift attitudes or change brand perception, into

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