There is a very strong possibility that the final quarter of this year will be one of the most challenging there has been for car sales in recent times. This is due to a number of factors, some of

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I have a teenage daughter who got all excited at the back end of last year with a rocking tune by Cristian Marchi that hit the charts, called Baker Street. Later, sat round the dinner table my wife,

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Meeting chaired by: Guy Pigounakis, head of operations, Richmond Motor Group Why was the meeting called and who was in attendance? The meeting was called to assess customer feedback and early sales

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Paid search and SEM are staples of digital marketing, so know what they are and how to exploit them. Chances are you’re already using paid search and search engine management (SEM) –and if

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How you can keep selling even when you aren’t talking to your customers Putting your customers on hold on the phone needn’t be wasted time for you or for them The customer experience is key to an

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Part exchange disposal is often not given much thought, but it is vital for maintaining volume and margin With Q2 now behind us we are now entering Q3 which is arguably one of the most challenging

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Renault Cardiff’s management points to a variety of staff experience and model offering as key tools in bucking sales trends Following a turbulent 2018 thanks to falling sales you’d expect to find

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