Suzuki goes public with Motor Codes

  03 August 2014

Suzuki has hooked up with Motor Codes to make public customer feedback on its retailer network. Drivers can now view its franchisees’ scores using the Motor Codes web site.

 The move follows the make’s top ranking in this year’s Motor Codes report on aftersales customer service.The ratings shown reflect customer opinions of servicing and repair work carried out by Suzuki main agents.

 Denis Houston, Suzuki GB aftersales director, said: “We are proud of our excellent record for the best customer satisfaction and see Motor Codes as a respected and independent forum for sharing unbiased opinions about the high standards of service our network is delivering.”

 Holly McAllister, Motor Codes Head of Customer Service and Quality, said: “What Suzuki is doing reflects exactly how people shop today. By sharing its customer reviews via – around 8,000 each year – Suzuki owners can be reassured they’re making an informed choice when it comes to the annual service.

“As well as the transparency of the online reviews, all Suzuki dealers subscribe to our Trading Standards-approved Service and Repair Code, providing complete customer confidence.”

Four retailers – Pebley Beach, Cirencester, J&J Bridgend, Balmer Lawn Suzuki and Maidstone Suzuki – currently hold 100% scores in the Motor Codes listings. At the opposite extreme, Autoworld Suzuki of Chesterfield scores just 57%, albeit from just 6 sets of comments. Over 80 retailers have yet to receive a score.

Motor Codes expects 650 Suzuki customers a month to leave comments.

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