In the face of a predicted recession and a possible 25% dip in new car sales, dealerships can increase focus on aftersales opportunities In a typical large UK vehicle dealership group, aftersales...

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Aftersales more than pulls its weight in profit generation but doesn’t get treated to the website love it deserves in return We all recognise that aftersales is the most profitable part of the auto...

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Aftersales are a reliable way to boost profits and these five tips are ones to build your growth plan around Building aftersales has always been the reliable way to increase dealership profits and, in...

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Vehicle owners will be granted a six-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities, the...

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The Government has confirmed garages, car rental operations and delivery are among the facilities that can remain open while the UK is in lock-down mode. This means that, currently, there is no pause...

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There are earning opportunities online beyond just retailing cars or booking services with comparatively little effort required Every vehicle retailer has a website these days, and the vast majority...

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The future of aftersales will depend on more connections – not in the sense of connected cars (although that will happen and have its own impact) but in terms of more connections and relationships...

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The UK’s automotive retailers are expecting 2020 to be another challenging year, with one telling Auto Retail Bulletin that he expects only the very best, and those with the deepest pockets, to...

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It would be very easy, given the negative press around at the moment and the profit warnings issued by some of the listed motor retailers, to assume that the sector was having a pretty dreadful time...

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Historically August has been a tough month for motor retail profitability since the registration plate change moved to twice yearly in 2001. If customers aren’t on holiday, then everyone has their...

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Bristol Mitsubishi was named the brand’s dealer of the year thanks to a careful and strategic focus on aftersales. The winners list at some brands’ ‘Retailer of the Year’ gongs are seemingly...

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I need to apologise in advance for another blog about my own experience with franchised retailers. I’m apologising because once again my experience wasn’t positive. Nearly 18 months ago I bought a...

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Satisfaction levels have increased among consumers using franchised dealerships when it coms to aftersales services, with 83% reporting that they were either very satisfied or quite satisfied compared...

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Widespread adoption of electric vehicles in the UK could see retailers’ aftersales profits drop 40% on servicing and 20% on parts. The figures are a warning from Norway where full EVs already...

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Every hour that a workshop stands empty it is costing money, so the ultimate goal for a successful retailer should be 100% efficiency as often as possible. Efficiency can be improved in several areas....

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In a week when Volvo started an online sales operation, Tesla’s Q1 loss of half a billion cruelly exposed the early costs of producing EVs and VW engineers are working flat out to prevent potential...

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The industry is undergoing rapid change. Innovation, shifting consumer demands and ‘mobility as a service’ as a real alternative to car ownership are all putting pressure on automotive retailers....

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East Anglian retailer John Grose Group is pulling back from selling parts for older used cars, saying manufacturer changes make it a less attractive business for franchised retailers. Publishing its...

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As the first month of the year, it is always tempting to try to draw conclusions over the remainder of the year from the performance delivered in January. This is normally a challenge in the retail...

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The eventual outcome for Brexit is anybody’s guess and this makes the business planning of an automotive retail business for 2019 a complete lottery. Some brands seem to be weathering the market...

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