In a week when Volvo started an online sales operation, Tesla’s Q1 loss of half a billion cruelly exposed the early costs of producing EVs and VW engineers are working flat out to prevent potential...

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The industry is undergoing rapid change. Innovation, shifting consumer demands and ‘mobility as a service’ as a real alternative to car ownership are all putting pressure on automotive retailers....

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East Anglian retailer John Grose Group is pulling back from selling parts for older used cars, saying manufacturer changes make it a less attractive business for franchised retailers. Publishing its...

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The eventual outcome for Brexit is anybody’s guess and this makes the business planning of an automotive retail business for 2019 a complete lottery. Some brands seem to be weathering the market...

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The average UK motor retailer produced a strong result in October with a profit of just over £6,000. This compares favourably to the prior year, where we saw a small loss, which is more typical of a...

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The average UK retailer earned a good level of profitability for June, closing out what proved to be a positive quarter. Prior to Q2 of 2018, retailers were battling against very strong comparatives...

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Three new directors appointed at growing used car supermarket Southampton-based Imperial Car Supermarket has appointed three new directors as it expands its business. John Titchmarsh becomes financial...

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The first quarter of 2018 has been a tough one for the UK’s motor retailers. They have been dealing with a market which has been declining, effectively for a year, and they have been doing this...

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To drive and sustain future profits, it’s time to take a look at the numbers By Gary M Cook As the New Year gathers pace, it is interesting to see the different news items emanating from the...

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The satisfaction of stealing a buyer from a rival is great, but if you don’t protect your existing customers they are all targets for your competitors By Andy Tong As every trainer and line manager...

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Over the next six issues of Auto Retail Profit, we’re taking a look at the things at the heart of automotive retailing in a bid to help you make more money through the act of selling cars. To start...

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December’s results were poor compared to the previous year, but signs are not all bad for 2018 By Mike Jones The average UK motor retailer produced a loss of £400 for the month of December, in...

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Big Data lets us personalise the customer’s journey, but many of the assets are in your own company already By Jonathan Robbins, Group CRM & modern retail manager, Dick Lovett group There...

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As we went through the course of 2017 we knew that the financial results for the month of December would come under pressure and this has undoubtedly been proved to be the case. The average UK motor...

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Latest Barometer survey shows confidence is down, with challenges across all major areas of the industry A new market that fell 5% in 2017 and challenging conditions going into 2018 do not seem to...

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As expected the average UK motor retailer had a tough November, posting a loss of £18,700 per site for the month. November is always a poor performing month as a result of being mid-quarter and with...

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The latest car sales data brings worrying confirmation that the long run of a retail driven economy may be starting to falter. With the performance of the automotive sector so intrinsically linked to...

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The average UK motor retailer produced a strong result for September, in spite of the general doom and gloom around the industry. Profit for the month was just under £77,000, producing a profit for...

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UK visits to car brand websites hit 68m in Q3, an increase of 6% over the same period in 2016. However, registrations in the period were down by 9% at some 665,000, representing 102 visits per...

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We were invited to work with a franchised dealership of one of our clients where the aftersales department was not performing on a number of fronts: profit, customer satisfaction and all of their KPIs...

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