Bristol Mitsubishi was named the brand’s dealer of the year thanks to a careful and strategic focus on aftersales. The winners list at some brands’ ‘Retailer of the Year’ gongs are seemingly...

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I need to apologise in advance for another blog about my own experience with franchised retailers. I’m apologising because once again my experience wasn’t positive. Nearly 18 months ago I bought a...

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Satisfaction levels have increased among consumers using franchised dealerships when it coms to aftersales services, with 83% reporting that they were either very satisfied or quite satisfied compared...

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Widespread adoption of electric vehicles in the UK could see retailers’ aftersales profits drop 40% on servicing and 20% on parts. The figures are a warning from Norway where full EVs already...

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Every hour that a workshop stands empty it is costing money, so the ultimate goal for a successful retailer should be 100% efficiency as often as possible. Efficiency can be improved in several areas....

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In a week when Volvo started an online sales operation, Tesla’s Q1 loss of half a billion cruelly exposed the early costs of producing EVs and VW engineers are working flat out to prevent potential...

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The industry is undergoing rapid change. Innovation, shifting consumer demands and ‘mobility as a service’ as a real alternative to car ownership are all putting pressure on automotive retailers....

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East Anglian retailer John Grose Group is pulling back from selling parts for older used cars, saying manufacturer changes make it a less attractive business for franchised retailers. Publishing its...

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As the first month of the year, it is always tempting to try to draw conclusions over the remainder of the year from the performance delivered in January. This is normally a challenge in the retail...

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The eventual outcome for Brexit is anybody’s guess and this makes the business planning of an automotive retail business for 2019 a complete lottery. Some brands seem to be weathering the market...

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The average UK motor retailer produced a strong result in October with a profit of just over £6,000. This compares favourably to the prior year, where we saw a small loss, which is more typical of a...

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The average UK retailer earned a good level of profitability for June, closing out what proved to be a positive quarter. Prior to Q2 of 2018, retailers were battling against very strong comparatives...

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The average UK motor retailer produced a comparatively strong performance for the month of May, coming in marginally above breakeven. While this does not sound like a strong result on the face of it,...

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Three new directors appointed at growing used car supermarket Southampton-based Imperial Car Supermarket has appointed three new directors as it expands its business. John Titchmarsh becomes financial...

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The average UK motor retailer produced a strong performance for the month of April reflecting the upturn in the new vehicle market in the month and the continued strength of used cars. Overall...

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The first quarter of 2018 has been a tough one for the UK’s motor retailers. They have been dealing with a market which has been declining, effectively for a year, and they have been doing this...

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Changing consumer demands are raising the bar for today’s automotive retailers. High expectations of a connected digital experience mean dealers should look to ensure their businesses are in step...

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Cambria has issued a pre-close trading update for the first five months to the end of February, reporting that performance has been in line with board’s expectations, albeit behind the corresponding...

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I approached the publication of the profitability results for the first month of 2018 with a certain amount of trepidation. The ‘mood music’ in the industry is certainly not positive, with profit...

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The relationships between franchised retailers and their car manufacturers have hit an all time low, according to the latest NFDA Dealer Attitude Survey. The publication of the winter 2017/2018 survey...

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