A couple of weeks ago, I wrote about how dealer groups seemed to be split between those that had fully shut down, including aftersales, and those that had kept their service departments open, either...
Read moreThis won’t go down well among many but I have to ask the question, are all sales staff really up to speed with the technology in today’s cars and what customers are looking for in them? It is...
Read moreIs the trade in a bout of self-denial over the Q1 registrations and trying to put on a brave face on what appear to be some pretty dismal registration figures? Or are dealers actually holding up...
Read moreThe new year firework displays were spectacular but are already fading from memory. So, for many, it’s back to work – if you’re not already there and one topic which looks poised to be a big...
Read moreFigures showing that registrations in Western Europe are outstripping the UK do little to raise Christmas cheer and, in particular, expectations for the New Year. There is no doubt that Brexit has...
Read moreHalfords Autocentres will be working with technology manufacturers, Nextbase and Roberts Radio, to provide customers with a range of digital radio adapters and a new fitting service. So what, you...
Read moreIs your aftersales division the jewel in the company crown? Or has it become stuck in a rut, with a dearth of fresh ideas and those working in the division feeling undervalued? The most recent ARN...
Read moreSo, the chief information officer and chief security officer are to retire from Equifax, leaving a trail of devastation behind them in terms of one of the worst ever data breach incidents. The...
Read moreAbout a month ago I had a call from the retailer that had sold me my car. It was a sales call asking if I would like to test drive the all-new version of my car because they had some great deals on...
Read moreCar scrappage schemes are becoming so ubiquitous that buyers would benefit from a comparison tool to show which are offering the best value. Fiat Chrysler is the latest, following hot on the heels of...
Read moreA recent webinar from Auto Retail Network on hitting Q3 targets picked up on the fact that used cars were holding steady and in fact, many retails were reporting strong sales. Our switched-on pundits...
Read moreThe launch of a new fund targeting entrepreneurs who want to run their own dealerships sounds like a highly positive development so lets hope Tempus Automotive Investments takes off. News that South...
Read moreNews that VW Group is considering a scrappage scheme, with BMW already offering one, may provide a small stimulus to autumn registrations, if it goes ahead, but undoubtedly far more could be done to...
Read moreIts fortunate retailers are a resilient bunch. The media is swamped with stories of negativity from the ban on petrol and diesel cars in 2040, to a purported fall-out from PCP deals to the impact...
Read moreThrough the first six months of this year the level of acquisitions by large groups of smaller groups was significant. The deals just kept on coming and group statements kept pushing the growth...
Read moreOver the past couple of weeks the falling price of petrol has been cited by experts as one of reasons for increasing sales of petrol cars. Now, at first glance, this sounds fine. But take more...
Read moreThe phone rang. It was an auto retailer Id bought from, a year ago. Hi, its Paul here. In our January sale, were shedding the pounds and fighting the price flab so you dont have to....
Read moreMistakes happen. And saying sorry when you do something wrong is good for business. Have you thought, though, about how you and your staff apologise to customers? Merely saying We made a...
Read moreThis is a short unashamed plug, but dont worry (and dont stop reading), Im not after your money. In fact, what Im after is, hopefully, to promote the automotive retail industry to a wider...
Read moreIn next weeks Auto Retail Bulletin the monthly sister-title to Auto Retail Agenda we interview Tim Tozer, the new boss of Vauxhall and a man with plenty of retail (as well as manufacturer)...
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