It was hardly a headline to grab attention: ‘MPs are out of touch with the world of work’. But the release of some recent survey data by the IMI did reveal an interesting truth – our elected...

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One of the points that all electric cars are sold on is low running costs. Part of that are very low fuel costs, but it’s also low servicing costs. Whenever a manufacturer launches a new electric...

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The best way to get the most from an asset is to use it as much as you can. In these times of extended opening hours, showrooms trade from early morning to early evening, day in, day out. But...

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We’re all familiar with the huge rise in new car sales, financed by on PCP schemes, and a lot of people are looking at the impact of this trend on the used car market. It’s something Auto Retail...

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I’m writing this before, and you’re reading this after, one of the most important weekends in the auto retail calendar. Why? Because it’s the end of the first half of the year. Seems to me,...

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It’s story time this week. One relative of mine and one good friend have been car shopping, and each started the process in the service departments of their franchised retailers. Both experiences...

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It was my pleasure to attend Auto Trader’s Click Awards this week and congratulations to all the winners and finalists, particularly the ‘Ultimate Digital Group’ winner; Arnold Clark....

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There are still a couple of weeks to go until registrations for the month of March are totted up, but already I’ve been hearing oddly mixed messages about how new car sales are going. I say oddly...

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Am I the only one to see an irony in Chevrolet pulling out of Europe in the very same week that Saab, now under Chinese ownership, restarts production?...

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Wouldn’t it be great if the car, rather than the owner, could automatically tell you, the dealership, when it needs a service, or a replacement tyre, or just needs to be traded in for a new model?...

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Plans by Ford Retail to offer all used car customers ‘brake pads for life’ struck a chord. My partner’s Fiesta, bought from Dagenham Motors, has just been in for service at a local Ford dealership...

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In retailing, getting the ‘welcome’ right is the hardest thing we do. Making each and every person that steps on to your premises feel that you’re really pleased they’re there is no slight...

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There is a new trend emerging from the large PLC auto retail groups in their financial results statements, and that’s the inclusion of click rates. Some are more active in this area than others....

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Latest figures from ASE suggest a typical auto retailer has made over twice as much profit in the past 12 months as they did in the previous year. The driving force, of course, is new car sales, with...

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You’ve gotta love the way they do things in America. Not everything they do, obviously; but I suspect you’re going to like this. The New Hampshire Senate has just approved a bill that...

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Last week I attended the launch of Carcom, yet another web-based system that claims to be an ideal way of sourcing more used car stock. When I say ‘launch’ that’s probably a bit...

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What’s the worst car advert on TV at the moment? For my money it has to be for the Peugeot 208 – where you don’t even know it’s a car commercial for 75% of the time and then...

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After three years running Web Workshops for members of Auto Retail Network and watching the development of social media use by retailers, we thought it was about time ARN took the plunge too. Yes,...

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The pre-reg discussion within the industry, triggered by Vertu Motors’ stock exchange statement, continues this week with another tip-off. It seems pre-registered or nearly-new BMWs are like...

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I suspect there may have been some raised eyebrows among the more traditional members of our industry at the news that HR Owen has appointed a ‘marketing and customer director’ whose...

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