On 4 March the FCA published its long-awaited review on motor finance, a report that will undoubtedly signal change for the motor financing industry. The aim of this communication is to provide a...

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In its review of the motor finance market, the FCA has thrown down the gauntlet to lenders and dealers to improve the customer proposition and experience. So says MotoNovo Finance CEO Mark Standish,...

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The key messages from the publication of the Financial Conduct Authority’s (FCA) Final Findings on its review of motor finance were clear from the headline in the reports press release heading;...

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Dealer finance is gearing up for potential change in the year ahead as we await the publication of the FCA’s findings into its review of motor finance. Having worked on both the finance company and...

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Keith Duncan, who trained as a pilot with the RAF before embarking on a 30-year retailing career, has charted a flight plan for Edinburgh-based multi-franchise group Eastern Western and its 1,016...

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Jeremy Hicks, Jaguar Land Rover UK’s managing director, is encouraging the 35 retail partners running its combined 201 outlet network to pay staff, particularly sales executives, higher basic...

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Jardine Motors is aiming to switch its sales staff from low basic salaries with large bonuses to a larger basic salary with smaller bonuses in order to improve customer service and staff retention....

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Mercedes-Benz is planning to treble the number of pop-up shop sales and demonstration drive units to 18 this year as it becomes an increasingly important part of its marketing strategy according to UK...

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The European Court of Justice has recently ruled in Lock v British Gas Trading Limited that holiday pay should include commission, if it is regular enough to be a part of their normal income. This is...

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In November, the NFDA published an information pack and tool kit designed to help dealers implement the OFT’s guidance on Credit Brokers and Intermediaries from last year, with particular...

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How often you do assess whether the commission and bonus schemes you have in place are having the desired effect? Presuming your letters to staff laying out the terms of their schemes contain a...

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Is your sales executive remuneration system designed to achieve the right results? Are you rewarding the right kind of activity? Most people do what benefits them the most. Especially salespeople! So...

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Quite a few dealers I speak with claim to have an introductory commission and referral scheme, but when I ask to see it, many say “we’re reviewing it” or “the books are being...

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