Now more than two decades after the emergence of e-commerce, the pace of digital evolution in retail only continues to accelerate. The resulting landscape is a complex one for retailers to navigate...

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In a market that is seeing margins squeezed for UK dealers and used car operations grow in importance for driving profits, BCA has seen competition increase for quality stock. Buying patterns are...

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CarGurus has announced the launch of a paid search solution for dealers in partnership with Google. CarGurus’ Paid Search helps attract car buyers to dealers’ own websites through machine...

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Finding and acquiring used vehicles in the right condition at the right price proved more difficult in 2018 for the vast majority (80.8%) of dealers. And of those that found it more difficult to...

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Long established retailer Peter Vardy has set up a new company called Silver Bullet which is now rolling out a 24/7 e-commerce digital platform on a monthly subscription basis to dealerships of all...

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The Connected Workshop experience is everything a retailer needs to take their workshop digital and deliver a great customer experience every step of the way. By encouraging collaboration across our...

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An explosion in the number of digital marketing channels, combined with a virtual search engine arms race, is leading to increased confusion among retailers, resulting in rising costs. And in many...

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Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in revenue, for many traditional retailers on...

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Staff at the Manchester branch of Next have confirmed that Rockar will be selling Ford vehicles from its new in-store outlet. Speaking exclusively to Auto Retail Network at the Geneva motor show two...

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Changing consumer demands are raising the bar for today’s automotive retailers. High expectations of a connected digital experience mean dealers should look to ensure their businesses are in step...

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The future for the automotive sector is less about a rapid pivot to autonomous, electrified mobility and more about transforming the customer experience to one that is digital, omnipresent, and...

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After growing its market share to 3.7% in 2017 in the UK, Hyundai is targeting 4% in 2018. With a host of new models over the last 12 months and more to come, the brand is looking at the current slow...

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What set the best apart from the rest in the 2018 Auto Retail Website Report? Editor Steve lays out how the best performers earned top marks By Steve Johnson, Auto Retail Network Website Report 2018...

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The automotive industry is a complex ecosystem with multiple parties involved in the design, production, distribution, marketing, selling, finance and servicing of vehicles. So how might the...

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With franchised retailers winning only a small percentage of potential aftersales work, there is huge potential for this key area of the business to contribute more to the profitability of the...

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Those of you who bother to read my ramblings will know I am often critical of the pace of change in automotive (not of the products, though, which continue to evolve beautifully), and the willingness...

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The to and fro between manufacturers and retailers about the achievability, or otherwise, of targets has been a characteristic of the industry for many years. The difference this time is that when the...

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You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

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You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

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As I continue my search for a new car, I can’t help but offer more observations on the industry and its retail proposition. Firstly, for an industry that clearly suffers from over supply, it’s...

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