The traditional automotive retail model is undergoing a rapid transformation that is more decentralised and digital. This world of decentralisation and digital-first engagements means that the...

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Well we certainly aren’t going to forget 2020. A year massively disrupted by the Covid pandemic, with retailers forced to close showrooms and move online, frequently with phenomenally little notice....

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There has been much written in the automotive media about online car sales, with lots of views and some conflicting opinions. But let’s examine a hypothetical case study where cars are sold through...

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New car purchase intent across Europe remains around 10% lower than it was before the pandemic. Of the respondents who did intend to purchase a new vehicle, more than half indicated that they would...

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What should the car buying process of the future look like? Should it be like Amazon, or Cartier or Apple? This was the question that McKinsey posed to thousands of customers across different regions,...

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Late summer might have yielded a bumper crop of sales for many dealers, driven by pent-up demand from lockdown, but the hard graft of autumn will soon commence. And there are challenges on all fronts....

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A quarter to a third of automotive retail networks will not see their way through the current crisis, either disappearing completely or being taken over. This is the view of Cambria CEO Mark Lavery,...

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Covid-19 has been tough for the dealer community, but looking at things optimistically, it can be the catalyst for positive change. It is time for dealers to seize the initiative, re-engineer their...

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Dealers in China are advancing their online marketing development schedules to maintain customer relationships, improve their teams’ capabilities and prepare for market recovery. Car sales in China...

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The fascinating lessons shared by Autocar on China’s relative ‘bounce-back’ in sales should offer encouragement to all of us. Central to this recovery was digital engagement during the crisis as...

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When showroom doors are closed to the public it may seem difficult to imagine this as a time to create opportunities for more profitable business. But this period can be used strategically by dealers...

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These days, we are inundated with choices. Where to eat, where to spend our free time, where to shop; the possibilities are endless. In a world with so many choices and resources available to do...

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Now more than two decades after the emergence of e-commerce, the pace of digital evolution in retail only continues to accelerate. The resulting landscape is a complex one for retailers to navigate...

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In a market that is seeing margins squeezed for UK dealers and used car operations grow in importance for driving profits, BCA has seen competition increase for quality stock. Buying patterns are...

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CarGurus has announced the launch of a paid search solution for dealers in partnership with Google. CarGurus’ Paid Search helps attract car buyers to dealers’ own websites through machine...

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Finding and acquiring used vehicles in the right condition at the right price proved more difficult in 2018 for the vast majority (80.8%) of dealers. And of those that found it more difficult to...

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Long established retailer Peter Vardy has set up a new company called Silver Bullet which is now rolling out a 24/7 e-commerce digital platform on a monthly subscription basis to dealerships of all...

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The Connected Workshop experience is everything a retailer needs to take their workshop digital and deliver a great customer experience every step of the way. By encouraging collaboration across our...

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An explosion in the number of digital marketing channels, combined with a virtual search engine arms race, is leading to increased confusion among retailers, resulting in rising costs. And in many...

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Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in revenue, for many traditional retailers on...

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