A leading accountancy firm is warning that many auto retailers lack the IT software to comply with HMRC’s Make Tax Digital programme which started this month. They say some DMS providers still...

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CDK Global has a “significant pipeline of partners across different sectors of the industry” ready to join its Partner Programme, according to Neil Packham, head of the DMS provider’s global...

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2016 was a record for new car registrations with 2,692,786 getting their first owner and with the bulk of these on three year cycles it means a lot of people now need to do something about it. That...

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CDK Global’s launch of its Fortellis open access DMS platform on the eve of the NADA Show 2018 could be the breakthrough the industry needs to finally achieve seamless online and offline retailing....

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Dealerships across the country are missing out on potential new leads and revenue generating opportunities because they are missing calls. Around 16% of calls go unanswered at the dealership, and only...

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Judging the latest barometer results, it seems that those concerns expressed by dealers in July 17 continue to be exacerbated by the uncertainty of Brexit, along with increasing demands from OEMs,...

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DMS provider CDK is changing strategy to allow a more open approach to third party systems. Speaking to Auto Retail Bulletin, Neil Packham, CDK Global’s president international, said the firm was...

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Generally, most consumers who focus on the OEM brand of the car they want to buy are often unaware of the dealership brand. When researching a new car, most consumers will engage directly with an OEM...

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Many car buyers start researching their next purchase on brand websites before being directed to their nearest dealership’s website. The OEM and dealerships already have a service level agreement...

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The retail landscape has been shifting in recent years and the pace of change will continue to accelerate in 2017 and beyond. So how dealerships can prepare themselves to prosper in the face of new...

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By Michelle Malone, ASE The tax framework within which the motor industry operates continues to evolve, not only in line with HMRC developments but also to reflect changes in the way we operate within...

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When units sales drop, it is important to remember that the service department can be a major income source Unfortunately, the workshop is not always managed properly, nor is it given the attention it...

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As auto retailers, it’s very easy to be caught up in the latest trend or as one of my industry colleagues puts it Shiny Object Syndrome (SOS). Over the last decade or so, we’ve seen an explosion in...

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Caramel latte, extra hot, extra shot, soya milk, large, blueberry muffin, you’ll pay by contactless and eat in, except on Monday’s when you’ll take-away – no receipt thanks. If you’re a regular...

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With the UK’s online car sales intermediaries accused of driving a ‘race to the bottom’ in prices, and with legal proceedings in Germany forcing manufacturers to lift restrictions on cooperation...

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Not too long ago a friendly chat over a cup of tea in a dealership was enough to set in motion a rewarding customer journey. Nowadays, as technology drives a change in consumer habits, retailers are...

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Data is all the rage these days. OEMs and dealer groups alike are extracting ever-higher quantities of granular information out of the business end of the automotive industry – and there are massive...

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As Arthur Miller’s salesmen discovered in his revered play Death of a Salesman, the way to succeed in a business climate is to move forward and not waste time ‘living’ in the past. For the modern...

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Bumping, value manipulation, stacking a deal; this problem has many names and a long history in the industry. And it poses a real financial risk if you have a VAT inspection visit because it is one of...

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For many years the customer journey was a long and winding one. Baby Boomer consumers (born between 1946 and 1962) and Generation X (born 1963-1977) dedicated themselves to researching, testing and...

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