Future goals to reduce pollution through the increased take-up of electric vehicles are to be applauded but not enough is being done to build consumer confidence and acceptance in the short term....

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Political and economic uncertainty are being cited as the principle causes that saw new car registrations decline by 3.4% in March. The fleet sector finished the month virtually flat (up 0.3% on March...

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The key messages from the publication of the Financial Conduct Authority’s (FCA) Final Findings on its review of motor finance were clear from the headline in the reports press release heading;...

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At a time when consumers might be thinking twice about buying a new diesel car, the mainstream media’s focus on emissions, air quality and the price of fuel at the pump conveniently omits one very...

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The US auto retail industry is bracing itself for some serious challenges in the used car market as a flood of vehicles come down the ex-lease pipeline over the next few years. So far, values have...

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A big topic in the discussion over transitioning from dealer to retailer in the automotive sector is the basic salaries offered to sales executives. Traditionally, retailers have offered a low basic...

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In the dawn of the digital age we have seen dramatic changes in the way customers shop. And the automotive industry hasn’t escaped this; while it still relies heavily on the physical presence of car...

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By Ian Allen For someone who has an interest in a motor industry executive search company, you would perhaps not expect me to be extolling the virtues of settled staff. However one of the key...

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Fundamental to achieving targets is to recognise that they should be communicated and understood at the right level of responsibility and influence. Helping to explain what we mean by this, Eden...

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Want to read more articles on this website? Please buy a subscription to carry on reading this article. Remember, every new subscription comes with a 90-day money back guarantee if you’re not...

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It’s often easy to fall into the trap of viewing the industry target culture as something negative. Certainly, when the economic climate is challenging it can be, well, a challenge to achieve your...

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Skoda’s UK brand director Alasdair Stewart has pledged to return his dealer network’s CSI rating to top-three status after the company’s global chief executive professor Winfried Vahland expressed...

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By Roger Whalley Your used car operations are the only part of your business that you really control. You decide the stocking levels, stock mix, price ranges, product offers and display. And yet, I...

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Tax-free incentive Have you considered making an iPhone available to staff as a performance-related incentive? There is an exemption from tax where the employer provides a mobile phone to an employee,...

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Incentives are one of the best tools there are for improving those areas of your business that may be under-performing. Want to read more articles on this website? Please buy a subscription to carry...

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How do you handle the sales leads that come in to your dealership via the internet? What should you take into account when formulating a standard process for your sales or call centre staff to follow?...

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by Tom Booth In most dealerships today, you can expect at least half of your September new car sales to have been completed before the first of the month – and that in itself presents...

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Even if you have been email marketing for years, as I have, there is probably still a lot you can do to make your communications more successful and increase the size of your database. How many of the...

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This struck me as particularly pertinent when a customer phoned a client retailer I was visiting and offered them her garaged, 3-year-old, 20,000-mile, one-owner Corsa since she had decided to give up...

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