With dealerships having reopened in June, retailers have been able to gauge the enthusiasm among consumers for purchasing new cars, and by and large they are encouraged. However, there are still fears...

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Last week, when discussing the closure period, a wise dealer friend made the point: “What does ‘closed’ mean?” He quickly added: “Even if there’s a sign on my door stating we’re closed,...

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As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...

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The spread of the Covid-19 pandemic saw an immediate reduction in traffic to car brand sites as consumers focused on more immediate practical concerns and as car brands suspended their campaign...

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The impact of Covid-19 on the UK’s automotive industry has been rapid and severe. Multiple OEMs have closed production sites, dealerships have been forced to close doors, and many import and...

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All eyes are on Germany this week as the country eases its lockdown restrictions and allows some shops to reopen, including car dealerships. While commentators are predicting a much more swift...

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Outside of buying a house, a car is one of the biggest purchases people will make in their lifetime. It should be an exciting experience that matches the enjoyment of driving the car itself. Despite...

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The way people buy products and services continues to change ever more rapidly. If something can be purchased online, increasingly it is, and this trend continues to see changes to high street...

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Too many dealers are underplaying the importance of a quality used car warranty to gain and retain customers, enhance customer trust and build their reputation. This is the stark observation from Adam...

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The current political and economic climate has had a strong impact on consumer confidence. Indeed, most major sectors of the UK economy have witnessed the same slowdown. Not only have UK consumers cut...

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Kia’s dealer network is on track to generate the Korean brand’s eighth annual UK registration record – 87,000 units – as it celebrates jointly topping the NFDA franchise value survey with...

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Morgan retailers fear that the company might be trying to push them aside and reduce their numbers so that it can pursue direct sales. Already a number of retailers have ceased trading as a result of...

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In a complex automotive world, the industry is under attack from people who don’t actually understand the business and certainly are not interested in the empirical data, and who are coming up with...

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Volvo’s online sales launch marks a significant change from others that have gone before. Volvo claims it is offering the most complete system available today with four different ways of funding a...

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The December 2003 Harvard Business Review featured an article; ‘The One Number You Need to Grow’. Its principle message was profound: “The value of any one customer does not reside only in what...

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In a retail market that is typified by tight margins, it is vital that the part-exchange process is seamless for the customer and dealer alike. The ability to instantly appraise and value a vehicle in...

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A busy March saw a number of retailers reporting their results, turning in some very different performances in a more difficult market. First came Vertu with its preliminary results to 31 January...

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Nissan Europe senior vice president and chairman Gianluca de Ficchy says the company is reinventing its approach to retail and integrating itself more closely into its customers’ lives, with the...

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Targeted commercial messages within premium automotive publisher sites can increase traffic to a car brand’s website by 67%. That’s the key finding of new data from Sophus3. The study analysed 135...

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The retail sector has suffered a raft of CVAs and administrations during 2018 and one of several contributing factors has been the continued growth of online shopping and the change in consumer...

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