In a complex automotive world, the industry is under attack from people who don’t actually understand the business and certainly are not interested in the empirical data, and who are coming up with...

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Volvo’s online sales launch marks a significant change from others that have gone before. Volvo claims it is offering the most complete system available today with four different ways of funding a...

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The December 2003 Harvard Business Review featured an article; ‘The One Number You Need to Grow’. Its principle message was profound: “The value of any one customer does not reside only in what...

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In a retail market that is typified by tight margins, it is vital that the part-exchange process is seamless for the customer and dealer alike. The ability to instantly appraise and value a vehicle in...

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A busy March saw a number of retailers reporting their results, turning in some very different performances in a more difficult market. First came Vertu with its preliminary results to 31 January...

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Nissan Europe senior vice president and chairman Gianluca de Ficchy says the company is reinventing its approach to retail and integrating itself more closely into its customers’ lives, with the...

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Targeted commercial messages within premium automotive publisher sites can increase traffic to a car brand’s website by 67%. That’s the key finding of new data from Sophus3. The study analysed 135...

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The retail sector has suffered a raft of CVAs and administrations during 2018 and one of several contributing factors has been the continued growth of online shopping and the change in consumer...

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As consumers entertain more options in meeting their transportation needs, the latest Global Automotive Consumer Study from Deloitte focuses on perceptions of advanced vehicle technologies, and finds...

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The automotive retail sector sees tech-savvy car buyers more inclined to seek rewarding physical experiences in store. As a result, virtual reality (VR) experiences are increasingly being deployed as...

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The online car brand engagement experience is failing consumers at a time when brand loyalty has hit a low point and when digital disruptors are set to enter the market. Further, huge swathes of...

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Volkswagen UK dealers are beginning to take delivery of the firm’s new range-topping model, the Touareg large SUV. Prices start from over £50,000 and VW believes a large proportion of cars will be...

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Leaseplan, the UK’s second largest leasing company, has launched a direct-to-consumer remarketing website known as Carnext.com, which specialises in selling three-to-four-year-old ex-fleet cars to...

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The speed of retail is accelerating as people become accustomed to having their purchasing needs anticipated and rapidly fulfilled, even for online shopping. This is equally applicable to the dealer...

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The Connected Workshop experience is everything a retailer needs to take their workshop digital and deliver a great customer experience every step of the way. By encouraging collaboration across our...

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Auto Trader is said to have developed an online platform that allows retailers to replace recently sold used vehicles with near-identical stock sourced from leasing companies. It is believed that the...

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Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in revenue, for many traditional retailers on...

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The retail landscape is undergoing a transformation phase that requires re-thinking today’s retail concepts. There will not be one single retail concept in the future. We need to find a way for an...

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Issues such as Brexit uncertainty, government policy and media bias have all knocked consumer confidence, with slow first quarter new car sales. But as we enter the second quarter, there are...

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What set the best apart from the rest in the 2018 Auto Retail Website Report? Editor Steve lays out how the best performers earned top marks By Shane Johnson   Arguably, and perhaps in a perfect...

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